Multilingual Customer Service
One AI Agent That Speaks Every Customer's Language
Serve customers in the language they write in, instantly, naturally, on WhatsApp, Instagram, and web chat, 24/7, without hiring a CS team for every market
Multilingual AI Agent is a Cekat.AI feature that serves customers in multiple languages with a single AI agent, it understands intent and context in the language each customer writes, replies naturally in that same language, and works 24/7 across WhatsApp, Instagram DM, Facebook Messenger, and website live chat.
- +60%
- revenue growth at Minori Group
- +80%
- conversion increase with multilingual AI
- 100%
- of inquiries handled across 2 timezones
- 3,000+
- businesses run on Cekat.AI
Trusted by 3,000+ businesses and leading brands in Indonesia
How it works
Built to Turn Conversations Into Revenue
Reply in the Customer's Language, Not Yours
Customers buy in the language they think in. Cekat.AI's agent understands intent and context, not keywords, so a question in Indonesian gets a natural Indonesian reply and a question in English gets a natural English one, from the same agent in the same inbox. No copy-pasting through a translator, no stiff machine-translation tone.
Cover Two Timezones Without a Night Shift
Your team can't be awake in every timezone your customers live in. With AI working hours, your agents handle chats when they're online and the AI takes over after hours, with automatic handoff that carries the full conversation, so nobody starts from zero the next morning.
Every Market, One Inbox
WhatsApp, Instagram DM, Facebook Messenger, and website live chat flow into one inbox, whatever language or country the message comes from. Fast search, auto-labeling, and case prioritization keep multi-market volume organized, and role-based access means each team only sees the conversations they own.
Train It Once, in Your Own Words
There is no separate training per language. Paste your SOPs, product details, and business rules once, and that knowledge base powers accurate answers in every conversation, whichever language the customer opens with. Building the agent takes about 5 minutes and zero code.
How Minori Group Served Japan and Indonesia With One Small Team
Minori Group ran customer service across two languages and two timezones with a small CS team, inquiries slipped through outside working hours, and every new market meant more hiring. With Cekat.AI's multilingual agent handling conversations in both languages, 100% of inquiries now get answered, conversion rose +80%, and revenue grew +60%, without adding headcount.
Inside the product
Key Capabilities
Understands Meaning, Not Keywords
Keyword bots break the moment customers phrase things differently, and across languages, they always do. Cekat.AI's humanlike agent reads intent and context, so the same question asked five ways in two languages still gets the right answer.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Proven Across Borders
Minori Group runs Japan–Indonesia customer service on Cekat.AI, 100% of inquiries handled in two languages, +60% revenue, +80% conversion.
Human Where It Matters
The AI carries the routine volume in every language; complex or sensitive conversations route to your team with full context attached.
Compliant by Design
Cekat.AI is an official Meta Business Partner and complies with Indonesia's Personal Data Protection Law (UU PDP) in handling customer data.
FAQ
Frequently Asked Questions about Multilingual AI Agent
A multilingual AI agent is an AI customer service agent that can understand and reply to customers in multiple languages. On Cekat.AI, one agent detects the intent behind each message and answers naturally in the language the customer used, across WhatsApp, Instagram DM, Facebook Messenger, and website live chat, 24/7.
Turn Language Barriers Into New Revenue
Let one AI agent serve every market you sell to, in the customer's own language, 24/7, without new hires.