Tour & Travel
Answer Every Traveler, in Any Language, Any Timezone
Itinerary, package, and price questions replied instantly on WhatsApp, Instagram, and web chat, 24/7, in the traveler's own language, without hiring for every peak season
Cekat.AI for tour & travel is an AI customer service platform for travel agencies, tour operators, and OTAs in Indonesia, answering itinerary, package, and price questions 24/7 in multiple languages, handling seasonal inquiry spikes, and turning past travelers into repeat bookings.
- +60%
- revenue growth at Minori Group
- +80%
- conversion increase at Minori Group
- 100%
- of inquiries handled by AI
- 24/7
- inquiries answered across timezones
Trusted by 3,000+ businesses and leading brands in Indonesia
How it works
Built to Turn Conversations Into Revenue
Handle Seasonal Inquiry Spikes Without Hiring
Travel demand comes in waves, a holiday launch or a viral destination can flood your chats overnight. Cekat.AI answers every itinerary, package, and price question the instant it lands, no matter how many arrive at once, so response time stays flat during peak season and you don't scramble to hire temporary staff you'll let go by month's end.
Reply in the Traveler's Language, Around the Clock
Travelers ask from different countries and timezones, in different languages. Cekat.AI's agent is multilingual and understands intent, not just keywords, so a question in Japanese at 2 AM and one in Indonesian at noon both get an instant, accurate answer. Coverage never sleeps, and no inquiry waits for an agent to come online.
Turn Past Travelers Into Repeat Bookings
Broadcast campaigns go through the official WhatsApp Business API to segments built from real data, past travelers, seasonal bookers, leads who asked but never paid, with names and trip history pulled from the CRM. A well-timed seasonal promo reaches the people most likely to book again, instead of a blast everyone ignores.
Every Traveler and Trip, Organized in One Place
WhatsApp, Instagram DM, and website chat flow into one inbox, and every chat updates the traveler's CRM card automatically, past trips, questions, campaigns received. Your team sees full context instantly, and complex or high-value bookings escalate to a human with the whole conversation attached, so no lead slips through in a busy season.
How Minori Group Grew Revenue +60% and Conversion +80%
Minori Group serves travelers across Japan and Indonesia, two languages, two timezones, and a small CS team stretched thin. After implementing Cekat.AI, a multilingual AI now handles 100% of inquiries around the clock, answering instantly in each traveler's language. The result: +60% revenue, +80% conversion, and the ability to scale without hiring more staff.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Multilingual by Design
The AI understands intent and replies naturally in multiple languages, so travelers from any market get an accurate answer in their own words.
Official Meta Business Partner
Chats and promo broadcasts run on the official WhatsApp Business API, reliable and safe for the number your bookings depend on.
Scales Without Hiring
One agent handles unlimited simultaneous chats, so peak-season volume never means peak-season payroll or slower replies.
FAQ
Frequently Asked Questions about Tour & Travel
It answers traveler chats instantly 24/7 on WhatsApp, Instagram, and web chat, itineraries, packages, prices, and availability, in multiple languages and across timezones. Every conversation stays organized in one inbox, so seasonal inquiry spikes get handled without your team drowning or leads going cold.
Turn Inquiries Into Booked Trips
See how travel businesses run 24/7 multilingual sales and support on Cekat.AI, book a free consultation with our team.