Food & Beverage
Answer Every Reservation and Order, Even After Last Call
From table bookings to menu questions to event inquiries, Cekat.AI replies instantly on WhatsApp and Instagram, 24/7, in natural language, without adding front-of-house staff
Cekat.AI for F&B is an AI customer service platform for restaurants, cafes, bars, and food businesses in Indonesia, answering reservation, menu, and event inquiries 24/7, taking orders straight from the chat, and keeping every booking organized in one platform.
- +70%
- conversion uplift at Hollywings Group
- 100%
- of chats covered 24/7 at Hollywings
- 24/7
- reservations, orders, and event inquiries answered
- 3,000+
- businesses run on Cekat.AI
Trusted by 3,000+ businesses and leading brands in Indonesia
How it works
Built to Turn Conversations Into Revenue
Reservations and Bookings Answered at Any Hour
Guests decide to book long after your host stand goes quiet. Cekat.AI's agent answers reservation requests, operating hours, and location questions the moment they arrive, day or night, so a diner planning tonight's dinner or next week's party gets a confirmation instead of silence, and your team walks in to handled chats.
Menu, Promo, and Price Questions Answered Instantly
"Is there a vegetarian option?" "How much for the set menu?" "Any promo tonight?" Cekat.AI answers in natural language, understanding intent rather than matching keywords, so hungry guests get certainty in seconds and decide to come in, instead of scrolling to the next place that replied faster.
Event and Catering Inquiries Never Slip Through
A birthday, a corporate dinner, a private booking, high-value inquiries that used to sit unread until an admin had time. Cekat.AI captures each one into a CRM card automatically, with full conversation history, so your events team follows up on real leads instead of digging through a crowded inbox.
Turn a Chat Into a Confirmed Order
For delivery and takeaway, Cekat.AI takes the order inside the conversation, items, customer details, shipping cost via cek ongkir, and a payment QR, without an admin retyping anything into a spreadsheet. Guests go from question to paid order in one chat, and every order lands consistent and complete.
How Hollywings Group Reached 100% Chat Coverage and up to +70% Conversion
Hollywings Group was handling event, booking, and pricing inquiries by hand, slow replies during peak hours, messages missed, bookings lost. After implementing Cekat.AI, every chat gets an instant, consistent answer around the clock. The result: 100% chat coverage 24/7, up to +70% conversion, higher guest satisfaction, and more revenue from inquiries that used to go cold.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Official Meta Business Partner
Chats and campaigns run on the official WhatsApp Business API, alongside Instagram DM and Facebook Messenger, one inbox for every outlet, compliant and reliable.
AI That Books and Sells
The agent handles reservations, answers the menu, and takes orders in conversation, then hands complex requests to your team with full context.
Proven in F&B and Entertainment
Hollywings Group went from manual inquiries to 100% chat coverage and up to +70% conversion, real results, from real guest conversations.
FAQ
Frequently Asked Questions about Food & Beverage
It answers guest chats instantly 24/7 on WhatsApp, Instagram, and web chat, handling reservations, menu and promo questions, operating hours, and event inquiries, while organizing every booking and order in one platform. Your front-of-house team focuses on guests in the room, not a buzzing phone.
Turn Every Inquiry Into a Booked Table
See how restaurants run 24/7 reservations, orders, and support on Cekat.AI, book a free consultation with our team.