One AI Agent That Speaks Every Customer's Language

A multilingual AI agent is an AI customer service agent that can understand and reply to customers in multiple languages. On Cekat.AI, one agent detects the intent behind each message and answers naturally in the language the customer used, across WhatsApp, Instagram DM, Facebook Messenger, and website live chat, 24/7.

The agent is multilingual by design: it replies in the language each customer writes in, rather than being locked to a preset list. Minori Group, for example, uses it to serve customers across Japan and Indonesia, two languages and two timezones, with a single small CS team.

No. One Cekat.AI agent serves every language your customers write in, powered by one knowledge base. If you want to split agents, you split them by function, sales, support, billing, not by language, so there is far less to build and maintain.

Minori Group operates services between Japan and Indonesia, two languages, two timezones, and a small CS team that couldn't cover both around the clock. After moving to Cekat.AI, the multilingual AI agent handles 100% of inquiries, conversion increased +80%, and revenue grew +60%, all without hiring more staff.

The agent is built to be humanlike: it understands intent and context instead of matching keywords, and composes its reply natively in the customer's language. That is different from bolting a translator onto a scripted bot, answers read like they came from a fluent CS admin.

The conversation hands off to your team automatically, with the full chat history attached regardless of language. You can also set AI working hours, your team answers during online hours, the AI covers everything after, so the handoff between human and AI is seamless in both directions.

WhatsApp through the official Business API, Instagram DM, Facebook Messenger, website live chat, and custom API channels, all unified in one inbox. A customer can ask in any language on any channel and get the same quality of answer from the same agent.

Paste your SOPs and business information into the knowledge base, that single source powers answers in every language customers use. Building a working agent takes about 5 minutes with no coding; Cekat.AI describes it as being as easy as briefing a CS admin.

Yes. The AI answers 24/7, so a customer messaging from another country at 3 AM your time gets an instant reply. With AI working hours, you decide when your human team is on duty and the AI automatically covers every hour outside that window.

Cekat.AI complies with Indonesia's Personal Data Protection Law (UU PDP) in handling and managing user data, and is an official Meta Business Partner. Inside your workspace, role-based team access controls who can see which conversations.