Solution for Customer Service Teams
Answer Customers Faster, Anytime
Answer common questions 24/7, keep every conversation in one place, and let your team focus on the cases that need a human.
The Cekat.AI customer service solution unifies WhatsApp, Instagram, and other channels into one inbox, lets AI answer repeat questions 24/7, and escalates hard cases to human agents complete with context and a ticket.
- 24/7
- customer questions answered
- 1,000,000+
- customer interactions handled
- 100%
- chats covered 24/7 at Holywings
- 3,000+
- businesses run on Cekat.AI
Trusted by 3,000+ businesses across Asia.
What Quietly Drags Service Scores Down
Queues pile up at peak hours
Chats arrive faster than the team can type. Customers wait, then ask again, and the queue grows on itself.
Separate channels, different answers
WhatsApp, Instagram, and email sit with different people. The same question gets a different version of the answer.
Complaints vanish without a ticket
Issues get forwarded through internal groups and sink. Nobody knows the status until the customer is angry.
The Difference With and Without Cekat.AI
The same chat volume, a different customer experience. Switch tabs to compare.
Everything answered, the hard cases reach humans
- Repeat questions answered by AI 24/7 from your official knowledge base
- Every channel lands in one inbox with one unified history
- Complaints become tickets automatically and stay tracked to resolution
Answer Customers Faster, Starting Today
AI takes the repetitive, your team takes what matters. Try it free or chat with us first.
How it works
Built to Turn Conversations Into Revenue
WhatsApp, Instagram, Messenger, Telegram, and website live chat all land in the same inbox. Your team stops hopping between apps, and no channel gets forgotten.
Shipping costs, order status, opening hours, returns: the same questions arrive hundreds of times a day. The AI answers them from your knowledge base, consistently and instantly, without touching the team's queue.
Complaints and complex cases escalate automatically to an agent, chat history attached. Customers never repeat their story, and agents never start from zero.
Customer reports become tickets automatically and go to the right team, whether that is technicians, the warehouse, or billing. Status is tracked to resolution instead of vanishing in an internal group chat.
The dashboard shows top topics, busiest hours, and each agent's performance. You know which answers need fixing and when to add headcount, from data rather than gut feel.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Fast at Peak Hours
A long chat queue does not wait in line. AI answers in parallel, not one by one.
Humans for the Hard Moments
Complaints and sensitive cases escalate to agents with full history, on rules you define.
Measurable Every Week
Top topics, busiest hours, and agent performance sit on one dashboard, ready for review.
Proof
Real Results for Growing Businesses
“Outside of working hours, we rely on AI technology. Rumah Zakat can be reached 24/7, and we fully utilize AI once our working hours are over.”
Tantan Supriatna
Customer Relation Department Head, Rumah Zakat
FAQ
Frequently Asked Questions about Customer Service
One inbox for every chat channel, an AI agent answering repeat questions 24/7, a ticketing system, and a performance dashboard, all on the same platform.
Customers Hate Waiting. Now They Don't Have To.
AI answers the repetitive, your team handles what matters. Try it free, or chat with our team on WhatsApp.