Answer Every Patient, Even After the Clinic Closes

It answers patient chats instantly 24/7 on WhatsApp, Instagram, and web chat, handling appointment requests, service questions, and pricing, while organizing every conversation in one platform. Staff focus on patients in the room, not the phone.

Yes. Through API integration with your scheduling system, the AI books, confirms, and reschedules appointments directly in the chat, and automated reminders go out before the visit to reduce no-shows.

The conversation escalates to your staff automatically, with the full chat history attached. Your team answers medical or sensitive questions; the AI handles the routine volume around them.

Cekat.AI complies with Indonesia's Personal Data Protection Law (UU PDP) in handling and managing user data. Access within your team is role-based, so conversation data is only visible to the people who should see it.

Vio Optical Clinic grew revenue +50% compared to the previous month after implementing Cekat.AI, with customer service fully handled by AI and 24/7 support, after previously drowning in manual chats during a demand surge.

WhatsApp (official Business API), Instagram DM, Facebook Messenger, and website live chat, all flowing into one inbox with a single interaction history per patient, so no inquiry falls between channels.

The AI agent is built by pasting your clinic's SOPs and service information, most teams have it answering accurately in minutes, not weeks. No coding is required at any step.

Yes. You can organize human agents into teams with role-based access, create specialized AI agents per service line, and route conversations to the right branch or department automatically.

Yes. Broadcast campaigns reach patient segments through the official WhatsApp API, checkup reminders, seasonal promos, replenishment nudges, with automated follow-ups based on each patient's activity.