Retail & E-Commerce
Answer Every Buyer Before They Buy Somewhere Else
From "is this in stock?" to paid order, Cekat.AI replies instantly on WhatsApp, Instagram, and web chat, checks shipping costs, and closes the sale with a payment QR, 24/7
- Product questions
- Shipping quote to paid
- Abandoned checkout recovery
- Segmented promo broadcasts
Cekat.AI for retail & e-commerce is an AI customer service platform for online stores and retail brands in Indonesia, answering product questions instantly, processing orders inside the chat with shipping cost and payment QR, and recovering abandoned checkouts with automated follow-ups.
- 3,000+
- businesses run on Cekat.AI
- 1,000,000+
- customer interactions handled
- 24/7
- buyer questions answered and orders processed
- 15+
- industries served
Trusted by 3,000+ businesses across Asia.
How it works
Built to Turn Conversations Into Revenue
A buyer who waits is a buyer who checks a competitor's store. Cekat.AI answers stock, variant, price, and delivery questions the second they arrive, in natural language, understanding intent rather than keywords, so shoppers get certainty at the exact moment they are ready to spend.
Cekat.AI's agent checks the shipping cost, confirms the address, creates the order with the customer's details, and sends a payment QR, all inside the same conversation. No checkout links half your buyers never finish, no admin copying orders into a spreadsheet by hand.
Most abandoned checkouts are not lost sales, they are unfinished ones. Cekat.AI follows up automatically when a payment is still pending, a promo is about to expire, or it is time to restock, with each nudge triggered by the customer's actual behavior instead of a manual reminder list.
Campaigns go out through the official WhatsApp Business API to segments built from real data, repeat buyers, lapsed customers, leads who clicked but never paid, with names and context pulled from the CRM. Relevant promos get opened and answered; generic ones get ignored.
Every chat, purchase, and campaign updates the customer's CRM card automatically, no manual input. Customer Stages track each contact from Visitor to Lead to Buyer with suggested next steps, so your team always knows who is browsing, who is deciding, and who is due a repeat-purchase nudge.
By Team Role
Solutions for Every Team in Retail & E-Commerce
The same platform, put to work differently by each team. See the workflow closest to your own job.
Sales
Reply first, qualify, and close more deals
Customer Service
Every channel answered 24/7, humans on the hard ones
Marketing
Campaigns you can trace to actual sales
Human Resources
Candidate and employee questions, one inbox
Operations
Orders, tickets, and handoffs that run themselves
Why Cekat.AI
Why Businesses Choose Cekat.AI
Official Meta Business Partner
Chats and broadcast campaigns run on the official WhatsApp Business API, compliant, reliable, and safe for the number your store depends on.
One Platform From First Chat to Repeat Order
Inbox, CRM, broadcast, and order automation live in one dashboard, no exporting contacts between a chat tool, a spreadsheet, and a blast app.
AI That Closes, Not Just Chats
The agent checks shipping costs, creates orders, and sends payment QRs in conversation, and escalates to your team with full context when needed.
FAQ
Frequently Asked Questions about Retail & E-Commerce
It is software that answers your store's chats automatically. Cekat.AI replies to product, stock, price, and delivery questions instantly on WhatsApp, Instagram, and web chat, 24/7, in natural language, and can process the order inside the conversation, from shipping cost to payment QR.
Turn Browsing Chats Into Paid Orders
See how online stores run 24/7 sales and support on Cekat.AI, book a free consultation with our team.