SaaS
Support That Knows Your Product, Without Growing the Team
From feature questions to login issues to bug reports, Cekat.AI answers from your product docs on web chat and WhatsApp, 24/7, so your small CS team stops drowning in repeat tickets
Cekat.AI for SaaS is an AI customer service platform for SaaS companies in Indonesia, running customer support for SaaS products 24/7, answering questions straight from your documentation, guiding trial users to activation, and turning bug reports into organized tickets in one platform.
- +70%
- conversion uplift at Holywings Group
- 100%
- of chats covered 24/7 at Holywings
- 24/7
- product questions, onboarding, and tickets answered
- 3,000+
- businesses run on Cekat.AI
Trusted by 3,000+ businesses and leading brands in Indonesia
How it works
Built to Turn Conversations Into Revenue
Docs Nobody Reads Become Instant Answers in Chat
Users rarely open the documentation, they message you instead. Cekat.AI trains on your docs, FAQs, and knowledge base, then answers feature, pricing, and how-to questions in natural language within seconds. Update the docs once and the AI answers with the latest version, no more three admins giving three different answers.
Trial Users Guided to Activation, Not Left to Drift
Most trial users quit before they ever feel the value of your product. Cekat.AI greets new signups, answers setup questions at the exact moment they get stuck, and sends automated WhatsApp follow-ups based on each user's journey, so more trials reach the aha moment instead of silently disappearing on day two.
Bug Reports Turn Into Tickets for Engineering
Bugs reported in chat tend to vanish before they reach an engineer. Cekat.AI converts bug reports into tickets automatically, complete with the user's chronology, and routes them to the right team. Engineering gets full context without joining the support rotation, and users can ask for a status update anytime.
Complex Cases Hand Over to Your Team, Context Included
The AI handles the repetitive questions, your team handles what needs a human. When a sensitive billing case or an enterprise request comes in, the conversation hands over to a human agent with the full history attached, the user never repeats themselves, and engineers only get pulled in when it is truly needed.
Know What Users Ask, and How Satisfied They Leave
Every conversation becomes data. See the topics users ask about most, where they get stuck, and the CSAT score of each interaction, so roadmap calls and onboarding fixes start from real user conversations instead of guesses in a meeting.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Official Meta Business Partner
Web chat in your app, the official WhatsApp Business API, Instagram DM, and Facebook Messenger flow into one inbox, one history per user, compliant and reliable.
AI That Speaks Your Product
Trained on your documentation and knowledge base, the AI answers product questions accurately, then hands complex cases to your team with full context.
Trusted by 3,000+ Businesses
From startups to large groups across Indonesia, Cekat.AI handles real customer conversations every day, proven at real chat volume.
FAQ
Frequently Asked Questions about SaaS
It answers product questions instantly 24/7 on web chat, WhatsApp, and social media, guides trial users to activation, and turns bug reports into organized tickets. Your small CS team focuses on cases that need a human, and engineers stay out of the support rotation.
Give Users Answers as Fast as Your Product
See how SaaS companies run 24/7 customer support on Cekat.AI, book a free consultation with our team.