The WhatsApp Chatbot That Closes Orders While You Sleep

A WhatsApp chatbot is software that automatically answers customer messages on WhatsApp. Cekat.AI's version is an AI agent on the official WhatsApp Business API that understands natural language, answers FAQs from your business knowledge, qualifies leads, checks shipping costs, and closes orders in the chat, 24/7.

For a business that wants to automate safely at scale, yes. Cekat.AI is an official Meta Business Partner and runs every chatbot on the official WhatsApp Business API, the compliant route Meta supports, unlike unofficial mod-based bots that put your business number at risk.

No. The AI understands intent and context rather than matching keywords, so it handles slang, typos, and follow-up questions naturally, in multiple languages. Customers chat normally and get relevant answers, many conversations feel like talking to a well-trained admin.

Yes. Inside the conversation, the AI checks ongkir in real time, confirms order details, and sends a payment QR so the customer can pay without leaving WhatsApp. The whole journey from question to paid order happens in a single chat thread.

Paste your SOPs, product catalog, pricing, and policies into the knowledge base, it works like briefing a new CS admin and takes about five minutes. No coding is needed, and a visual drag-and-drop flow designer is available for structured processes like bookings or promos.

The conversation escalates to your team automatically, carrying the full chat history, customer context, and private notes. You can also set AI working hours so humans handle chats during office hours and the chatbot takes over after hours, with seamless handoffs both ways.

Yes. It answers every conversation simultaneously, so a flash-sale flood of messages gets the same instant response as a quiet Tuesday. Across 3,000+ businesses, Cekat.AI has handled over 1,000,000 customer interactions, volume is the problem it was built for.

That's the default setup. Conversations live in one shared inbox with auto-labeling, case prioritization, private notes, collaborators, and role-based access. The AI handles the volume; your team handles the judgment calls, and everyone sees the same customer history.

Most businesses build a working agent in about five minutes: connect WhatsApp through the official Business API, paste business knowledge into the knowledge base, and the chatbot starts answering. No developers or coding required at any step.

Cekat.AI complies with UU PDP, Indonesia's personal data protection law, and ISO 27001 certification is in progress. Combined with the official WhatsApp Business API and role-based team access, customer conversations are handled with proper governance.