Official Meta Business Partner
An AI Chatbot That Understands What Customers Mean, Not Just Their Keywords
Cekat.AI's AI agent replies like a person, understands context across languages, and handles complex tasks, from sales flows and real-time shipping quotes to reading images and voice messages. Live 24/7 on WhatsApp, Instagram, Facebook, TikTok, and live chat.
The AI chatbot in Cekat.AI is an AI agent that answers customers like a person: it understands the intent and context of a conversation across languages, rather than matching keywords that break the moment a customer phrases something differently. It learns from your business's Knowledge Source, handles sales flows, reads images, processes voice messages, and checks shipping costs in real time, then hands the chat to your team when the conditions you set are met.
- 3,000+
- businesses run on Cekat.AI
- 1,000,000+
- customer interactions handled
- ~5 min
- to build your AI agent, no coding
- 24/7
- humanlike answers on every channel
Trusted by 3,000+ businesses across Asia.
How it works
Built to Turn Conversations Into Revenue
Keyword chatbots get stuck the moment a customer writes differently. Cekat.AI's AI agent reads intent and context across languages, so “is the black one still available?” gets a real product answer, not a menu of buttons to tap.
Sales flows, real-time shipping quotes, reading photos customers send, even processing voice messages. The AI takes the parts of a conversation that usually eat up an admin's time, then hands the rest to your team.
Fill the Knowledge Source with text, website pages, PDF files, Q&A pairs, a product catalog, or an API connection. The AI answers from those sources, so replies follow your own policies and prices instead of guesswork.
A person can only focus on one chat at a time. The AI agent replies to many conversations at once, each with its own context, across WhatsApp, Instagram, Facebook, TikTok DM, and live chat on your website or app.
Set an Agent Transfer Condition, or trigger a handover with labels. When the condition is met, the chat moves to your team with its full history, and supervisors can watch conversations the AI is handling in real time.
Inside the product
Key Capabilities
Flow for Menus and Buttons, Before the AI Takes Over
Flow is a decision tree for menus and buttons, such as choosing a branch or a service, before the conversation goes to the AI or a human agent. While you test, a flow can be set to “in dev”, so simulations are safe and do not use AI credits before it officially goes live.
Automation for More Complex Flows
For complex workflows and integrations with internal systems, Cekat.AI has Automation, an n8n-based builder. Custom API connections, Google Sheets, and CRM syncs are set up as custom work with our team.
Every Chat Reaches the Right Person
Round Robin and Least Assign First come built in. Chats can also go to specific agents, AI agents, or teams, including a preferred agent, with the choice to wait or fall back to standard distribution when that person is unavailable. A cap on chats per agent keeps queues manageable.
Quiet Chats Closed Cleanly
AI Auto Resolve and Human Agent Auto Resolve close sessions based on the customer's or agent's last message, and can send a follow-up message first before the session closes automatically.
Supervisors See Everything, in Real Time
Supervisors can watch every conversation the AI is handling in real time under the Unassigned tab, plus every Assigned and Resolved chat in their team, to keep service quality in check.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Humanlike, Not Robotic
Natural answers that understand intent across languages, not a rigid bot that makes customers ask for a human.
Every Channel, One Inbox
WhatsApp through the official Business API, Instagram, Facebook, TikTok DM, and live chat arrive in one inbox, alongside email and Instagram and Facebook comments.
Secure and Certified
Cekat.AI is certified to ISO/IEC 27001:2022 for information security and ISO 9001:2015 for quality management, and complies with Indonesia's Personal Data Protection Law No. 27 of 2022.
Proof
Real Results for Growing Businesses
“The chance of closing the deal is very high”
Wiji Astuti
Head of Customer Experience, Rumah Zakat
FAQ
Frequently Asked Questions about AI Chatbot
An AI chatbot is software that replies to customer chats automatically. In Cekat.AI, the AI chatbot is an AI agent that answers like a person: it understands the intent and context of a conversation, rather than a scripted bot that only reacts to certain keywords.
Security and compliance
- ISO/IEC 27001:2022Information security management
- ISO 9001:2015Quality management
- PDP Law No. 27/2022Indonesia's personal data protection law
- Meta Business PartnerOfficial WhatsApp Business API
Let the AI Agent Answer, Your Team Closes
Build your first AI agent in minutes, or tell our sales team what you need.