Government & Public Services
Serve Every Citizen Instantly, Around the Clock
Cekat.AI answers citizen questions 24/7 on WhatsApp and web chat, turns complaints into tracked tickets routed to the right unit, and keeps every case visible, compliant with Indonesia's UU PDP
Cekat.AI for government is an AI customer service platform for public-service agencies and institutions in Indonesia, answering citizen questions 24/7, converting complaints into tracked tickets routed to the right unit, and giving officers full visibility, all compliant with UU PDP.
- 24/7
- citizen questions answered
- 3,000+
- businesses and organizations run on Cekat.AI
- 1,000,000+
- customer interactions handled
- 15+
- industries served
Trusted by 3,000+ businesses and leading brands in Indonesia
How it works
Built to Turn Conversations Into Revenue
Answer the Same Questions, Thousands of Times, Instantly
Public services field the same questions endlessly, required documents, procedures, office hours, service locations, application status. Cekat.AI answers each one the moment it arrives, in natural language, so citizens receive accurate information immediately and officers are freed from repetitive replies to focus on cases that genuinely need their attention.
A Public Service That Never Closes
Citizens often reach out after work, in the evening, or on weekends, long after service counters close. Cekat.AI responds at any hour with consistent, accurate answers, so no one waits until Monday for information they need today, and staff return to handled conversations rather than a growing backlog.
Every Complaint Becomes a Tracked Ticket, Routed to the Right Unit
A citizen complaint that gets lost erodes public trust. Cekat.AI labels each incoming report automatically, creates a ticket, and routes it to the responsible unit with a notification, so every complaint is tracked from first message to resolution, and accountability is built into the process rather than left to memory.
Full Visibility From Report to Resolution
Every conversation's status, owner, and resolution path is visible in one place, with a record built automatically from each interaction, no manual logging. When a review or an audit asks what was handled and when, the trail already exists instead of being scattered across personal devices and channels.
One Inbox for Every Channel Citizens Use
WhatsApp, Instagram, Facebook Messenger, and website chat flow into a single inbox with one interaction history per citizen. A resident who asks on one channel and follows up on another keeps the same context, so nothing falls between platforms and no one is asked to repeat their case.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Compliant by Design
Cekat.AI complies with Indonesia's Personal Data Protection Law (UU PDP), and role-based access ensures citizen data is visible only to authorized officers.
Accountable and Transparent
Every report becomes a tracked ticket with full visibility from first message to resolution, so accountability is built into the process, not left to memory.
Human Where It Matters
The AI handles routine questions; cases that require judgment route to the responsible officer with full context, so citizens never repeat themselves.
FAQ
Frequently Asked Questions about Government
It answers citizen questions instantly 24/7 on WhatsApp, Instagram, and web chat, required documents, procedures, office hours, application status, while turning complaints into tracked tickets routed to the right unit. Routine, repetitive questions are handled automatically so officers focus on cases that need judgment.
Turn Citizen Questions Into Instant, Tracked Service
See how public-service teams serve citizens 24/7 on Cekat.AI, book a free consultation with our team.