Serve Every Citizen Instantly, Around the Clock

It answers citizen questions instantly 24/7 on WhatsApp, Instagram, and web chat, required documents, procedures, office hours, application status, while turning complaints into tracked tickets routed to the right unit. Routine, repetitive questions are handled automatically so officers focus on cases that need judgment.

Yes. Cekat.AI responds instantly at any hour, so citizens get accurate information in the evening or on weekends rather than waiting for counters to reopen. It answers every incoming chat no matter how many arrive at once, keeping response time consistent even during peaks.

Each complaint is labeled automatically, converted into a ticket, and routed to the responsible unit with a notification. It is then tracked from the first message to resolution, so no report is lost in a busy inbox and accountability is built into the workflow.

Cekat.AI complies with Indonesia's Personal Data Protection Law (UU PDP) in handling and managing user data, and ISO 27001 certification is in progress. Role-based access ensures conversation and citizen data is visible only to the officers authorized to see it.

Yes. Conversations and complaints are routed automatically to the responsible team or unit, and you can create specialized AI agents for different services, each answering from its own knowledge base, so every inquiry reaches the right place without manual sorting.

WhatsApp (official Business API), Instagram DM, Facebook Messenger, website live chat, and API channels, all flowing into one unified inbox with a single interaction history per citizen, so a case that moves between channels keeps its full context.

The AI handles routine questions and escalates anything that requires judgment to the responsible officer automatically, with the full conversation attached. With AI working hours, staff handle cases during service hours and the AI covers everything after, with an automatic handoff.

Yes. You can organize officers into teams with role-based access, create specialized AI agents per service or department, and route conversations to the correct unit automatically, so several services can operate on one platform while keeping their data separate.

Building the AI agent takes around five minutes, paste your procedures, requirements, and SOPs into the knowledge base and it begins answering accurately. No coding is required; Cekat.AI describes it as being as easy as briefing a new service admin.