Frequently Asked Questions

Cekat.AI is an AI agent and omnichannel CRM platform for customer service and sales. AI agents answer customers 24/7 on WhatsApp, Instagram, and other channels, while the CRM, broadcasts, and automated follow-ups help turn conversations into sales. Everything runs on one platform.

Businesses that serve and sell over chat, from small businesses to enterprises. More than 3,000 businesses across 15+ industries use Cekat.AI, from clinics, education, property, and retail to insurance and public services.

Four products on one platform: Chat for the AI agent and omnichannel inbox, CRM for leads and pipeline, Marketing for broadcasts and ad attribution, and Order for automating orders, payments, and workflows. You can start with one and add the others later.

Regular chatbots follow rigid scripts and menus, and get lost as soon as a question falls outside the script. A Cekat.AI agent understands what the customer means, typos, abbreviations, and mixed languages included, and answers from your business's knowledge base. It can also take action, such as checking shipping costs, opening a ticket, or updating the CRM.

Yes. Cekat.AI is an official Meta Business Partner, so WhatsApp, Instagram, and Messenger connect through Meta's official channels, not unofficial apps that put your business accounts at risk.

Cekat.AI has handled more than 1,000,000 customer interactions. Euromedica Group, for example, reports a 25–30% booking rate, and Minori Group handles 100% of inquiries with multilingual AI. The full stories are on the case studies page.

Pricing depends on the plan and what your business needs. The plans available in your country are on the pricing page, and for larger needs our sales team can put together a Custom plan.

No. Quotes from our sales team exclude VAT as required by local regulation, and you get the full breakdown before you subscribe.

An MAU is a unique customer who interacts with your business in a given month. One customer counts once, no matter how many messages they send that month.

AI Simple answers questions from the knowledge base you provide. AI Full adds the ability to run more complex flows, such as lead qualification, follow-ups, and taking action inside the chat.

Yes. Many businesses start with Chat and add CRM or Marketing once the team settles in. Everything runs on the same platform, so your data connects the moment you add a product.

Take the Custom plan. We size the capacity, seats, and integrations around your requirements, and confirm the commercial terms with you first.

Regular plans carry no separate setup fee and no minimum contract. For Custom, the commercial terms are agreed with our sales team before you begin.

Yes. You can try Cekat.AI free for 14 days. Sign up, connect a channel, and your AI agent can start answering customers right away.

Not long. Connecting a channel takes a few clicks, and a basic AI agent is ready in about 5 minutes once you paste in your SOPs and business details. Most teams are answering customers from the shared inbox on day one.

Not for standard use. AI agents, chat flows, routing, and SLA rules are set up visually without code, about as easy as briefing a new support hire. Custom integrations, such as API connections or syncing with internal systems, are set up with our team.

Yes. Fill in the form on the Contact Us page and the Cekat.AI team will call you for a free consultation with no commitment. We look at what your business needs before recommending a plan.

The WhatsApp Business API is Meta's official route for businesses serving customers on WhatsApp at scale. Unlike the free WhatsApp Business app, the API isn't tied to one phone, so your whole team and AI agents can work from a single number.

The free app is built for one person on one phone, with manual replies and limited broadcast lists. The API removes those limits: many teammates on one number, official Meta templates for campaigns, automated flows, and AI agents.

Through a Meta Business Partner such as Cekat.AI. Once you sign up, the Cekat.AI team helps with business verification, number registration, and template approval until your number is live.

Yes. Your current business number connects to the WhatsApp Business API through Cekat.AI, and can get the green tick if your business passes Meta's verification.

Yes. Each teammate logs in with their own account to a shared inbox on one number, with conversation assignment, private notes, and role-based access. No more passing one phone around.

Bans usually come from unofficial apps. Cekat.AI sends messages through the official WhatsApp Business API with Meta-approved templates, the route built for businesses.

WhatsApp Business API, Instagram (DMs and comments), TikTok (DMs and comments), Facebook Messenger, Telegram, website live chat, and email. Other channels can be connected through the API channel.

Yes. Conversations from every channel land in one inbox, and each customer's history sits in a single profile, so your team never has to switch apps.

Through the knowledge base. You paste in SOPs, product catalogs, price lists, and policies as plain text, and the AI answers from those sources. When something changes, you just update the text, with no retraining.

The AI answers from your knowledge base, so its answers follow your business information. Your team can correct it with one click right from the chat using feedback and evaluation, and those corrections often point to parts of the knowledge base that need clarifying.

Yes. The AI hands the conversation to the right teammate with the full chat history, so customers never have to repeat themselves. You decide which cases stay with the AI and which go to the team.

Yes. With AI Working Hours, your team handles chats during the online hours you set, and the AI agent takes over automatically outside them, nights and weekends included. The conversation context carries over at every handoff.

Yes. The AI agent is multilingual and replies in the language the customer uses. Minori Group, which serves customers in Japan and Indonesia, handles 100% of inquiries with multilingual AI on Cekat.AI.

It can take action inside the chat: qualifying leads, applying labels, updating the pipeline and CRM data, checking shipping costs in real time, through to sending payment QR codes and completing orders. It can also read images and process voice messages from customers.

Yes. For example, one AI agent per branch, each with its own opening hours, prices, and branch details, while every conversation stays visible from one dashboard.

You set the limits. At a clinic, for example, the AI gives no diagnosis or medical advice, and those conversations go to the team with their full chat history.

Yes. The AI answers every conversation at the same time, so a flash-sale rush is handled as fast as a normal day.

The CRM keeps every customer and lead from every channel in one profile, with their full interaction history. Sales teams can manage the pipeline, track deals, and automate follow-ups from one dashboard.

Yes. The CRM records each lead's source, such as your website, ads, WhatsApp, or social media, so you can see which channels drive the most conversions.

Yes. Broadcasts go out through the official WhatsApp Business API with Meta-approved templates, can be segmented by activity, purchase history, or events, and are tracked through to replies and conversions.

Broadcast lists in the free app are capped and only reach contacts who saved your number. Through the official API on Cekat.AI, messages reach your whole customer list, personalized per recipient, with segmentation and analytics.

The AI agent, 24/7. Replies land in the same inbox, the AI answers questions all the way to completing orders in the chat, and hands over to the team with full context when needed.

Yes. Automated follow-ups send messages based on rules and triggers you set up without code, so leads who haven't replied are still chased, with no manual lists.

Yes. Complaints from every channel can be labeled, turned into tickets, and routed to the right team automatically, with the full conversation history attached.

Yes. The AI can complete orders in the chat, calculate shipping, and send a payment QR code or payment link, so customers never have to switch apps.

Yes. Leads from Click-to-WhatsApp ads on Meta are recorded with the campaign they came from, and their results are tracked through to closing, so you can see which ads actually drive sales, not just clicks.

The Conversions API sends conversion events straight from a server to the ad platform, instead of relying on the browser pixel alone. Cekat.AI uses it to send real leads and sales, including those closed in chat, to Meta and TikTok, so ad optimization is more accurate.

Yes. Cekat.AI has a built-in Xendit integration for payments, and CRMs or other internal systems can be connected through Automation and webhooks. More specific connections, such as custom APIs, Google Sheets, or CRM syncs, are set up with our team to fit your business.

Yes. Cekat Tracker records visits, CTA clicks, and form submissions on your website along with their traffic source, and shows them in the Cekat.AI performance dashboard.

Cekat.AI complies with UU PDP, Indonesia's personal data protection law. Conversations and customer data live on one platform with role-based team access, not scattered across admins' personal phones.

Yes. With role-based team access, you decide who can view and manage customer data, and private notes keep sensitive information to the people who need it.

Yes. Cekat.AI is an official Meta Business Partner and connects to WhatsApp, Instagram, and Messenger through Meta's official channels, so messages run on Meta's own infrastructure.

Yes. You decide which actions the AI may take and which cases need human approval, so sensitive decisions always reach your team.

Cekat.AI's Privacy Policy has its own page. The Terms of Use and the refund policy are also linked at the bottom of every page on this site.

For product or service issues, contact customer support at [email protected] or through the WhatsApp Contact Centre. Both are also listed on the Contact Us page.

Step-by-step guides are in the Cekat.AI Help Centre. This page answers general questions before you subscribe, while the Help Centre covers how to use each feature.