One Number, Whole Team
Put Your Whole Team on One WhatsApp Number
Many agents and AI handle the same WhatsApp Business number together, with private notes, labels, role-based access, and case prioritization, so no chat goes unanswered and no reply gets doubled up
WhatsApp Multi-Agent is a Cekat.AI feature that lets multiple agents and AI work one WhatsApp Business number together in a shared inbox, with labels, private notes, collaborators, role-based access, and case prioritization.
- 3,000+
- businesses run on Cekat.AI
- 1,000,000+
- customer interactions handled
- 24/7
- AI covers the inbox nonstop
- 15+
- industries served
Trusted by 3,000+ businesses and leading brands in Indonesia
How it works
Built to Turn Conversations Into Revenue
One WhatsApp Number, Your Entire Team On It
The days of one phone passed around the office are over. Cekat.AI lets your whole team log into the same WhatsApp Business number and work the inbox together. Conversations are assigned to the right agent, so everyone knows exactly which chats are theirs and nothing sits unanswered.
Collaborate Without Leaving the Chat
Need a second opinion before replying? Drop a private note only your team can see, tag a collaborator, or reassign the conversation, all inside the same chat. The customer sees one smooth thread while your team coordinates quietly behind it, so answers stay accurate and consistent.
Prioritize Cases and Find Any Chat in Seconds
When hundreds of chats pile up, the urgent ones can't wait behind the small talk. Case prioritization pushes the conversations that matter to the top, auto-labeling keeps the inbox sorted, and fast search pulls up any past chat instantly, no scrolling through weeks of history.
AI Works the Number Alongside Your Agents
The AI agent is another teammate on the line, answering routine questions instantly so agents focus on the conversations that need a human. With AI working hours, it covers the number after your team logs off and hands cases back with full context when everyone's online again.
Inside the product
Key Capabilities
One Number, Every Agent Logged In
Your whole team works the same WhatsApp Business number from their own login. Conversations are assigned instead of guessed at, so two agents never reply to the same customer and no chat gets orphaned.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Official WhatsApp Business API
One official business number, many agents, compliant and reliable through the WhatsApp Business API, not a phone quietly shared between staff.
Team and AI, One Inbox
Human agents and the AI agent work the same number together, with clean handoffs that carry full context in both directions.
Nothing Slips Through
Assignment, labels, private notes, and case prioritization make sure every chat has an owner and every customer gets a timely reply.
Proof
Real Results for Growing Businesses
“Customer responses became faster”
Silica Brenda
Founder, Moir Salon
FAQ
Frequently Asked Questions about WhatsApp Multi-Agent
WhatsApp multi-agent lets several team members work one WhatsApp Business number at the same time. With Cekat.AI, agents and AI share one inbox, conversations are assigned to owners, and tools like private notes, labels, and role-based access keep the whole team coordinated.
Turn One WhatsApp Number Into a Team Sport
Give every agent and your AI one shared inbox, so replies are faster, cleaner, and never doubled up.