Put Your Whole Team on One WhatsApp Number

WhatsApp multi-agent lets several team members work one WhatsApp Business number at the same time. With Cekat.AI, agents and AI share one inbox, conversations are assigned to owners, and tools like private notes, labels, and role-based access keep the whole team coordinated.

Yes. Your entire team logs into the same WhatsApp Business number, each with their own account, and works from one shared inbox. There's no passing a single phone around, everyone can see and reply to conversations at once.

Conversations are assigned to a specific agent, so ownership is always clear. Combined with labels and status, your team can see who is handling what at a glance, which stops two people from answering the same chat.

Yes. Role-based team access lets you decide who can reply, assign conversations, or change settings. Sales, support, and billing each get the access their role needs, and nothing beyond it, all on the same number.

Yes. Private notes are visible only to your team, not the customer. Agents can flag context, ask a colleague for input, or record what happened, so whoever picks up the chat next has the full story.

Case prioritization pushes important conversations to the top of the queue, and auto-labeling keeps the inbox sorted by type. Your team sees what needs attention now instead of working through chats in the order they happened to arrive.

Yes. Fast search pulls up any previous chat or customer in seconds, so agents don't scroll through weeks of history. Every conversation is also tied to the customer's CRM profile for full context before replying.

Yes. The AI agent answers routine questions on the number instantly, and with AI working hours it covers the inbox after your team logs off. Handoff between AI and agents carries the full conversation, so nothing is repeated.

Yes. Cekat.AI is an official Meta Business Partner and runs your number on the official WhatsApp Business API, the compliant way to put a whole team on one business number, unlike unofficial multi-device workarounds.

Quickly. Connecting the number is point-and-click, adding team members takes minutes, and building your AI agent runs about five minutes with no coding. Most teams are answering from a shared inbox the same day they start.