Answer Every Reservation and Order, Even After Last Call

It answers guest chats instantly 24/7 on WhatsApp, Instagram, and web chat, handling reservations, menu and promo questions, operating hours, and event inquiries, while organizing every booking and order in one platform. Your front-of-house team focuses on guests in the room, not a buzzing phone.

Yes. Cekat.AI answers reservation requests around the clock and, through API integration with your booking system, can confirm and reschedule inside the chat. Every booking is captured with full context, and automated reminders go out before the date to reduce no-shows.

Yes. Cekat.AI auto-creates orders from the conversation, including items, customer details, shipping cost via cek ongkir, and a payment QR. A guest goes from question to paid delivery or takeaway order without ever leaving the chat, and nothing gets retyped by hand.

High-value event and catering inquiries are captured into a CRM card automatically, with the full conversation attached. The AI answers first questions instantly at any hour, and your events team follows up on qualified leads instead of scrolling a crowded inbox for the ones that matter.

WhatsApp (official Business API), Instagram DM, Facebook Messenger, and website live chat, all flowing into one inbox with a single interaction history per guest. A diner who DMs on Instagram then messages on WhatsApp never has to repeat themselves.

Yes. The AI answers every incoming chat instantly no matter how many arrive at once, so response time stays flat when volume spikes. Anything complex escalates to your team with the full conversation attached, and AI working hours keep coverage running after your staff log off.

Building the AI agent takes around five minutes, paste your menu, prices, outlet details, and SOPs into the knowledge base and it starts answering accurately. No coding is required; Cekat.AI describes it as being as easy as briefing a new CS admin.

Yes. Broadcast campaigns reach guest segments through the official WhatsApp Business API, weekend promos, new-menu launches, event reminders, built from activity and order history, with automated follow-ups based on each guest's behavior instead of a manual list.