One Inbox for Every Channel
Every Customer Channel, Managed From One Inbox
WhatsApp, Instagram, Messenger, website live chat, and API channels flow into a single omnichannel inbox, where your team and AI answer every message with the same context, no phone-swapping or tab-juggling
Omnichannel Application is a Cekat.AI feature that unifies WhatsApp, Instagram, Facebook Messenger, website live chat, and API channels into one inbox, so every customer conversation is handled in a single place with shared context.
- 3,000+
- businesses run on Cekat.AI
- 1,000,000+
- customer interactions handled
- 24/7
- AI answers across every channel
- 15+
- industries served
Trusted by 3,000+ businesses and leading brands in Indonesia
How it works
Built to Turn Conversations Into Revenue
Stop Juggling Phones, Tabs, and Apps
Most teams answer WhatsApp on one phone, Instagram on another, and live chat in a browser tab, and messages slip through the cracks. Cekat.AI pulls WhatsApp, Instagram, Messenger, website chat, and API channels into one inbox, so nothing gets missed and no one switches devices just to reply.
Give Every Channel the Same Fast, On-Brand Reply
A customer who asks on Instagram deserves the same answer they'd get on WhatsApp. Because every channel runs through one AI agent and one knowledge base, replies stay consistent, accurate, and on-brand, whether the message arrives as a DM, through the live chat widget, or in a WhatsApp thread.
Let AI Cover Every Channel 24/7
Your team can't watch five channels around the clock, the AI agent can. It understands intent and context, replies in the customer's language, and works every channel day and night. When a message needs a human, it hands off to your team with the full conversation attached.
See the Whole Customer, Not Just One Chat
The same customer might DM you today and WhatsApp you next week. Cekat.AI ties every channel to one CRM profile, so your team sees past chats, purchases, and campaigns no matter where the conversation started, and answers with full history instead of making customers repeat themselves.
Inside the product
Key Capabilities
WhatsApp, Instagram, Messenger, Chat, API
Connect the official WhatsApp Business API, Instagram DM, Facebook Messenger, website live chat, and custom API channels. Every message from every channel lands in the same inbox, nothing is stranded on a separate app anymore.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Official Meta Business Partner
WhatsApp, Instagram, and Messenger connect through official Meta channels, so your business messaging stays compliant and reliable as your volume grows.
One Platform, Every Channel
Inbox, AI agent, CRM, and analytics live together. Adding a new channel never means adding a new tool or another login for your team to learn.
AI Answers, Your Team Steps In
AI handles routine questions on every channel 24/7 and escalates to a human, with full context, only when a conversation genuinely needs one.
Proof
Real Results for Growing Businesses
“Our response rate increased by 90%”
Hargyo
Director, Multimedia Nusantara Polytechnic
FAQ
Frequently Asked Questions about Omnichannel Application
An omnichannel application brings every customer messaging channel into one place. With Cekat.AI, WhatsApp, Instagram, Facebook Messenger, website live chat, and API channels all feed a single inbox, so your team and AI answer every conversation from one screen with shared customer context.
Turn Five Scattered Channels Into One Conversation
Bring every channel into a single inbox and let AI answer around the clock, while your team keeps full context on every customer.