Embedded Live Chat That Answers Before Visitors Leave

Embedded live chat is a chat widget built into your website that lets visitors message your business directly from the page. With Cekat.AI, the widget is powered by an AI agent that answers instantly 24/7, captures each conversation as a lead in the CRM, and escalates to your team with full context when needed.

With Cekat.AI, you create an AI agent, paste your SOPs and business information into the knowledge base, then embed the chat widget on your site. No coding is required, and building the agent takes about 5 minutes; it's about as easy as briefing a new CS admin.

Yes. The agent works from the knowledge base you build with your own SOPs, product details, and business information. It understands intent and context rather than matching keywords, so it gives accurate, natural answers, and anything it shouldn't handle gets escalated to your team.

The conversation is handed to your team with the complete chat history attached, so the visitor never repeats themselves. With AI working hours, the handoff is automatic: your team covers chats while online, and the AI takes over outside those hours.

Yes, automatically. Every website conversation creates or updates a CRM card with no manual input: contact details, chat history, and website behavior in one record. Customer Stages then track each contact from Visitor to Lead to Buyer, with suggested next steps for your team.

That's exactly what it's built for. The AI agent answers 24/7, so a visitor browsing at midnight gets the same instant answer as one at noon. Organizations like Rumah Zakat rely on AI after working hours to stay reachable around the clock.

Yes. Website live chat is one of the channels in Cekat.AI's unified inbox, alongside WhatsApp via the official Business API, Instagram DM, Facebook Messenger, and API channels. Your team answers everything from one dashboard, and each customer's history stays in one profile.

Yes. The AI agent is multilingual and replies in the language the visitor uses, which matters when your website serves customers across regions. Minori Group, serving Japan and Indonesia, handles 100% of inquiries with multilingual AI on Cekat.AI, two languages, two timezones, one platform.

Cekat.AI complies with UU PDP, Indonesia's personal data protection law, in handling user data. Conversations and customer records live in one platform with role-based team access, so you control exactly who on your team can see what.