Answer Every Customer Instantly, Handle Every Case Securely

It answers high-volume customer questions instantly 24/7 on WhatsApp, Instagram, and web chat, product details, application status, claim procedures, while routing sensitive cases to staff with full context and tracking every complaint to resolution. Routine volume is automated so your team handles what needs judgment.

The AI answers every incoming chat instantly no matter how many arrive at once, so response time stays flat during peaks. It understands intent rather than matching keywords, and complex cases escalate to your team with full context, while AI working hours keep coverage running after staff log off.

Cekat.AI complies with Indonesia's Personal Data Protection Law (UU PDP) in handling and managing user data, and ISO 27001 certification is in progress. Access within your team is role-based, so conversation data is only visible to the people who should see it.

The AI handles routine questions and escalates anything sensitive or complex to your staff automatically, with the full conversation attached. A person handles the cases that require judgment, and the customer never has to repeat their information from the start.

A complaint captured in chat is labeled automatically, turned into a ticket, and routed to the right team with a notification. It is then tracked from first message to resolution, so no complaint gets buried in a busy inbox or lost between channels.

Yes. Cekat.AI uses role-based team access, so you decide which agents and teams can see which conversations and customer data. Combined with UU PDP compliance, this keeps sensitive financial information visible only to authorized staff.

WhatsApp (official Business API), Instagram DM, Facebook Messenger, website live chat, and API channels, all flowing into one unified inbox with a single interaction history per customer, so a request that moves between channels keeps its full context.

Yes. You paste your product information, policies, and SOPs into the knowledge base, and the AI answers from that, not guesses. It understands intent rather than keywords, so customers get accurate answers even when they phrase questions in their own words.

Building the AI agent takes around five minutes, paste your product details, procedures, and SOPs into the knowledge base and it starts answering accurately. No coding is required; Cekat.AI describes it as being as easy as briefing a new CS admin.