Conversation-Native CRM
A CRM That Lives Where Your Sales Actually Happen
Every chat, call, and order becomes a customer record automatically, so your team manages pipelines and follows up on time, without typing a single note by hand
Cekat.AI CRM is a conversation-native customer relationship management application where every interaction, chat, call, order, campaign, automatically becomes a trackable customer record, connecting sales pipelines, follow-ups, and customer data in one platform.
- 3,000+
- businesses run on Cekat.AI
- 1,000,000+
- customer interactions handled
- 24/7
- records updated automatically
- 15+
- industries served
Trusted by 3,000+ businesses across Asia.
How it works
Built to Turn Conversations Into Revenue
Traditional CRMs die from empty fields no one fills in. Cekat.AI connects straight to your conversations, so every chat, call, and order turns into a trackable customer record on its own. Your pipeline stays complete without anyone doing data entry.
Purchases, chat history, campaigns received, and website behavior sit on one profile. When a customer messages, your team, and your AI agent, already know who they are and what they need, so no one starts from scratch.
Create boards for your deals, workflows, or processes, and move customers through pipeline stages as they progress. Filter and search to focus on the leads that matter most, instead of scrolling an endless inbox.
Trigger follow-ups, assign leads, and move deals automatically. The CRM nudges customers before payment deadlines and re-engages quiet leads on its own, so opportunities close instead of going cold in someone's inbox.
Inside the product
Key Capabilities
A Customer Profile That Updates Itself
Every purchase, chat, campaign, and website action lands on the customer's profile in real time. The record is always current because it builds itself from real activity, not from someone remembering to log it.
Deals You Can Actually See Move
Track every deal across pipeline stages with boards built for your process. Sales progress is visible in real time, so managers know exactly where revenue stands without asking for an update.
Follow-Ups and Assignments on Autopilot
Assign leads to the right person, move deals when conditions are met, and fire follow-up reminders automatically. Manual busywork disappears and nothing waits on someone to remember it.
One Record Across Every Channel
WhatsApp, Instagram, Messenger, and live chat feed the same customer record. Wherever a customer reaches you, the history is unified, no duplicate contacts, no lost context.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Built for How You Sell
Cekat.AI CRM is designed around conversations, not spreadsheets, matching how Indonesian businesses actually win customers: in chat.
Zero Manual Entry
Records create and update themselves from real interactions, so your team spends time closing deals instead of filling in fields.
One Platform End to End
CRM, AI agent, automation, and marketing share one system, leads captured in chat flow straight into pipelines and follow-ups.
Proof
A Tidier Database, No Follow-Up Missed
“With Cekat AI our customer database is far better monitored. We can classify which leads are hot and which are warm, so no customer slips away and every one still gets a follow-up.”
Adam Sulaiman
President Director, Threeland Property
FAQ
Frequently Asked Questions about CRM Application
It's a conversation-native CRM application where every chat, call, and order automatically becomes a trackable customer record. It connects sales pipelines, customer data, and follow-up automation in one platform, built for businesses that sell through conversations.
Turn Every Conversation Into a Tracked Opportunity
See how a conversation-native CRM keeps your pipeline complete and your follow-ups automatic, without manual data entry.