Complaint Workflow
No Complaint Gets Buried, No Customer Gets Forgotten
Complaints move through a structured workflow, captured in chat, labeled, assigned to the right team, and tracked to resolution, so every issue gets answered instead of lost in a busy inbox
Complaint management in Cekat.AI is a structured workflow that captures customer complaints from chat, auto-labels and turns them into tickets, assigns them to the right team, and tracks each one to resolution, so no issue is missed or handled too late.
- 3,000+
- businesses run on Cekat.AI
- 1,000,000+
- customer interactions handled
- 24/7
- complaints captured automatically
- 15+
- industries served
Trusted by 3,000+ businesses and leading brands in Indonesia
How it works
Built to Turn Conversations Into Revenue
Complaints Captured the Moment They Arrive
A complaint buried in a busy inbox becomes a lost customer. Cekat.AI captures complaints straight from the conversation and auto-labels them by intent, so an urgent issue is flagged the second it lands, not hours later when someone finally scrolls back.
Routed to the Right Team Automatically
Every complaint becomes a ticket and goes to the team that can actually resolve it, with automatic notifications so nothing waits in limbo. Clear ownership means no complaint bounces between people while the customer waits.
Tracked From First Message to Resolution
Each complaint has a status you can follow, captured, assigned, in progress, resolved. Teams see what's open and what's overdue in real time, so issues get closed instead of quietly forgotten.
Full Context, No Repeating
When a complaint escalates to a human agent, the whole conversation history comes with it. Customers never have to repeat their story, and agents resolve faster because they see the full picture from the start.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Nothing Falls Through
Auto-capture and ticketing mean every complaint is recorded and owned, not lost in the noise of a busy inbox.
Faster Resolution
Automatic routing and full context get complaints to the right person immediately, cutting the time between problem and solution.
Accountability by Design
Every ticket has an owner and a status, so managers see what's open, what's overdue, and where things get stuck.
FAQ
Frequently Asked Questions about Complaint Management
It's a structured way to capture, route, track, and resolve customer complaints. In Cekat.AI, complaints are captured from chat, auto-labeled, turned into tickets, assigned to the right team, and tracked to resolution in one workflow.
Turn Complaints Into Resolved Cases, Not Lost Customers
See how a structured complaint workflow gives every issue an owner and a resolution, automatically.