Agentic AI
AI That Doesn't Just Reply, It Gets the Work Done
Cekat.AI's agentic AI goes beyond answering questions. It creates orders, checks shipping costs, opens tickets, triggers follow-ups, and updates your CRM, taking real actions inside every conversation, 24/7
Agentic AI is artificial intelligence that takes actions to complete tasks, not just answering questions, but doing the work like creating orders, checking shipping costs, and opening tickets. On Cekat.AI, agentic AI acts inside every conversation across WhatsApp, Instagram, Messenger, and website chat, so each chat ends in a completed action instead of a promise to follow up later.
- 3,000+
- businesses run on Cekat.AI
- 1,000,000+
- customer interactions handled
- 24/7
- AI takes action on every chat
- 15+
- industries served
Trusted by 3,000+ businesses and leading brands in Indonesia
How it works
Built to Turn Conversations Into Revenue
Turn Chats Into Completed Orders, Not To-Do Lists
A regular chatbot answers "yes, we have that in stock" and stops. Cekat.AI's agentic AI keeps going, it creates the order right in the conversation, including shipping cost, payment, and customer details. The customer confirms, the order is booked, and no one on your team has to touch a spreadsheet.
Check Ongkir and Book Appointments Without a Human
Customers ask "how much is shipping to Surabaya?" or "can I book Friday?" all day. Instead of waiting for an admin, the agentic AI calls your connected APIs to check ongkir and book appointments right in the chat, pulling live answers, not canned ones, so no reply is left hanging.
Every Complaint Becomes a Tracked Ticket Automatically
When a customer raises an issue, the AI captures it, auto-creates a ticket, assigns it to the right team, and sends the notification, all without manual input. The complaint is tracked to resolution instead of getting lost in a busy inbox, so nothing slips through and customers actually get answers.
Your CRM Updates Itself After Every Conversation
Manual CRM entry never happens when the team is slammed. Cekat.AI's agentic AI creates and updates customer cards from every interaction and moves each contact through the stages, Visitor to Lead to Buyer, with next-step suggestions. Your pipeline stays accurate without anyone typing it in.
Inside the product
Key Capabilities
From Answering to Actually Doing
Agentic AI is the difference between a chatbot that talks and one that works. Inside a single conversation it can create an order, check shipping cost, open a ticket, and update the CRM, completing the task instead of handing it back to your team.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Beyond a Chatbot
Most bots answer and stop. Agentic AI completes the task, orders, ongkir, tickets, follow-ups, and CRM updates happen inside the chat, not on a to-do list for later.
One Platform, Actions Connected
Orders, tickets, CRM, and follow-ups all live in Cekat.AI, so an action in one place updates everything else automatically. No copy-pasting between disconnected tools.
Safe and Accountable
Cekat.AI is an official Meta Business Partner and complies with Indonesia's UU PDP. Sensitive cases hand off to a human with full context, so automation never means losing control.
FAQ
Frequently Asked Questions about Agentic AI
Agentic AI is artificial intelligence that takes actions to complete tasks, not just answer questions. Where a normal chatbot replies with information, agentic AI does the work, like creating an order, checking a shipping cost, opening a ticket, or updating a customer record, directly inside the conversation.
Turn Every Conversation Into a Completed Action
Let agentic AI create orders, open tickets, and update your CRM inside every chat, 24/7, without adding headcount.