AI agent for customer service and sales
Agentic AI that acts, not just replies.
Cekat's AI agent understands the conversation, decides what to do next, and gets it done: creating the order, quoting shipping, sending the invoice, even updating your CRM. When a person is needed, the chat goes to your team with the full context.
- ISO/IEC 27001:2022
- ISO 9001:2015
- PDP Law compliant
- Meta Business Partner
SehatMax Store
Answered by Cekat's AI agent
Hi, is the Omega-3 1000mg in stock? I'd like 2 bottles sent to Bandung
Catalog checked · In stock
It's in stock! Shall I put the order together for you?
Answered by Cekat.AI
Yes please
Order created · Shipping calculated
Omega-3 1000mg × 2Rp 170,000
JNE Regular shippingRp 18,000
TotalRp 188,000
Invoice and payment QR sent
Trusted by 3,000+ businesses across Asia.
10,000,000,000+
tokens processed daily
2,000,000+
chat bubbles processed daily
Trusted by our partners & customers
and thousands more businesses
One AI agent, plenty of work done on its own
The agent doesn't stop at an answer. It sees the process through from start to finish.
From “is it in stock?” to invoice sent
The agent answers product questions, creates the order, works out shipping to the buyer's address, and sends the invoice. No admin has to step in.
- Check the product in your catalog
- Create the order from the chat
- Calculate shipping to the address
- Send the invoice and payment QR
Is the Omega-3 still available? 2 bottles to Bandung, please
Order created · Shipping calculated
In stock! 2 bottles come to Rp 170,000, plus Rp 18,000 JNE shipping. Here's your invoice.
Answered by Cekat.AI
Payment in, order status updated
Once the buyer pays by QR in the chat, the payment is recorded, the order status changes, and the agent lets the buyer know. No more matching transfers one by one.
- The buyer pays by QR in the chat
- The payment is recorded automatically
- The order status is updated
- The agent confirms with the buyer
Just paid!
Payment received · Status: Paid
Thank you! Your payment is in, and we're processing your order today.
Answered by Cekat.AI
Complaints logged, the right team in the loop
The agent recognizes the complaint, labels it, and passes it to the team in charge with the whole conversation attached. Your team can track it as a ticket until it's resolved.
- Recognize the chat as a complaint
- Apply the Complaint label
- Pass it to the right team
- Track it as a ticket to the end
My package arrived damaged
Complaint label · Passed to the CS team
I'm so sorry about that. I've logged your complaint, and our team will reach out to you shortly.
Answered by Cekat.AI
No lead slips through
The agent follows up with prospects who haven't replied, then passes the ones ready to buy to your sales team.
- Spot leads who haven't replied
- Send a follow-up on schedule
- Send automatic reminders
- Pass ready buyers to sales
Automatic follow-up · No reply for 1 day
Hi Rina, still interested in yesterday's package? The promo ends tomorrow.
Sent by Cekat.AI
Yes, I am. Could you send me the details?
What makes this agent actually work
It understands context, takes action, and knows when to hand over to a person.
Takes real action in your systems
The agent doesn't stop at an answer. It calls the functions you've connected to get the job done.
- CRM
- Orders
- Shipping cost check
- Image editing
- File generation
- Web search
- Personal notifications
- Google Sheets
- Nearest location
- Auto Reminder
Learns from your own sources
Train the agent on text, websites, files, Q&A, your product catalog, or an API connection. Its answers follow your business, not generic replies.
Knows when to stop
Decide when a chat goes to a team or a specific department. Until that condition is met, the agent works on its own.
AI Orchestration
Many specialist agents, one seamless conversation
With AI Orchestration, a chat moves on its own to the agent best suited to it, based on conditions you set. There's no rigid sequence: whichever condition matches decides.
Pick a customer message to see where the chat goes
Incoming message
How much is shipping to Surabaya?
Main agent
Sales Agent
Where every conversation starts
Specialist agent
MatchShipping Agent
Condition: the customer asks about shipping cost
Specialist agent
Delivery Agent
Specialist agent
Complaints Agent
The condition “the customer asks about shipping cost” matches, so the chat moves to the Shipping Agent.
From zero to a working agent in four steps
Everything is set up from the dashboard, no code required.
- 1
Train the agent
Give it what it needs to know about your business.
- SOPs and FAQs
- Websites and files
- Product catalog
- 2
Shape its behavior
Decide how the agent talks and how far it can go.
- Name, persona, and tone
- Functions it's allowed to run
- When a chat goes to a person
- 3
Connect channels
Switch it on where your customers already are.
- WhatsApp and Instagram
- Live chat on your website
- TikTok, Messenger, and more
- 4
Test and refine
Try its answers before going live, then correct anything that's off. The agent remembers the fix.
- Test answers in the AI Playground
- Correct answers right from the chat
- Track the resolution rate
Let the agent handle the repetitive work. Your team focuses on closing.
The AI agent takes the questions, orders, and follow-ups that repeat every day, and passes the rest to your team with the full context.
Chatbot, conversational AI, and agentic AI
The three often get lumped together. The difference shows in what happens after a customer sends a message.
How it works
- Chatbot
- Rules and keywords
- Conversational AI
- Language understanding (NLP)
- Cekat Agentic AI
- Understanding that leads to action
When a customer asks
- Chatbot
- Matches a programmed menu or keyword
- Conversational AI
- Understands the intent and context
- Cekat Agentic AI
- Understands the intent, then takes the action
Off-script questions
- Chatbot
- Gets confused or fails
- Conversational AI
- Can answer, but the follow-up stays manual
- Cekat Agentic AI
- Resolves it, or hands it to a person
Conversation flow
- Chatbot
- Fixed menu choices
- Conversational AI
- Branching, multi-turn conversations
- Cekat Agentic AI
- Specialist agents passing the chat between them
Connection to systems
- Chatbot
- Cut off from other systems
- Conversational AI
- Limited, an admin still has to follow up
- Cekat Agentic AI
- Connected to orders, CRM, and other systems
Business outcome
- Chatbot
- Fewer repeat questions
- Conversational AI
- More natural interactions
- Cekat Agentic AI
- Operational work done automatically
Design your agent in four choices
Pick a goal, a tone, the actions, and the rules. We'll put the agent profile together for you.
No agent yet
Make your choices, then click “Build agent profile”.
Connected to the channels and systems you already use
The AI agent answers on the channels your customers use, and the same inbox also brings in your other channels and business tools.
The AI agent answers on
- WhatsAppOfficial Business API
- InstagramDirect messages
- FacebookMessenger
- TikTokDirect messages
- Live chatWebsite and app
Also in the same inbox
- CommentsInstagram and Facebook
- TelegramChats
- EmailFrom various domains
- Google PlayApp reviews
Systems and payments
- XenditBuilt-in payments
- Google SheetsVia a custom setup
- WebhookCRMs and other systems
- Open APIWhatsApp Business inbox
FAQ
Frequently Asked Questions about Agentic AI
Agentic AI is an AI agent that doesn't stop at an answer. It understands the context of a conversation, then takes real action in the connected systems, such as creating an order, quoting shipping, or updating your CRM, without being told what to do at every step.
Every incoming chat, followed through right away
Start with one agent for one job. Add specialist agents as your business grows.