Paste Your SOPs, and Your AI Answers Accurately From Day One

A customer-service knowledge base is a central store of your SOPs, FAQs, policies, and product information that answers stem from. On Cekat.AI, the AI agent draws from this knowledge base to reply accurately and consistently, so customers get correct answers and agents don't repeat the same explanations.

You paste your SOPs and business information into the knowledge base, and the AI agent uses it as the source for its answers. Instead of guessing, the AI replies based on your real policies and details, across WhatsApp, Instagram, Messenger, and website chat, all from one shared source of truth.

You paste in your SOPs, price lists, FAQs, and any business info, with no coding involved. The AI starts answering from that content immediately, so most teams have accurate answers running the same day. You refine and add to the knowledge base over time as new questions come up.

Yes. Because answers are grounded in the SOPs and information you provide, the AI replies accurately from launch rather than needing a long training period. When a question falls outside what's in the knowledge base, it hands off to your team instead of inventing an answer.

Update the knowledge base in one place and the change applies everywhere instantly, across all channels and every agent. Change a price, policy, or opening hour once, and every future answer reflects it, so the AI never quotes information that's already out of date.

Yes. Because the AI and your team draw from one shared knowledge base, a customer gets the same correct answer whether they message on WhatsApp, Instagram, Messenger, or website chat, and whether it's the AI or a human replying. That consistency is what builds customer trust.

Yes. You can give each specialized agent, sales, support, or billing, the part of the knowledge base that fits its role, so every customer reaches an agent that answers accurately for their need. One bot doesn't have to try to know everything at once.

The AI hands the conversation off to your team with the full context attached, rather than guessing. You can add the missing answer to the knowledge base afterward, so the same question is handled automatically next time and the AI keeps getting more capable.

Yes. The same knowledge base powers your AI agent across every channel, feeds your specialized agents, and supports order automation and follow-ups. It's the shared source of truth the whole platform relies on, so answers and actions stay aligned everywhere.