AI Working Hours
Your Team by Day, AI After Hours, Automatically
Set the hours your team is online and Cekat.AI takes over the moment they log off, so customers get answered at 2 AM, on weekends, and over holidays without anyone working a night shift
AI Working Hours is a Cekat.AI feature that lets your team handle chats during set online hours while the AI agent takes over automatically after, giving customers 24/7 coverage with an automatic handoff that carries full context.
- 3,000+
- businesses run on Cekat.AI
- 1,000,000+
- customer interactions handled
- 24/7
- coverage without night shifts
- 15+
- industries served
Trusted by 3,000+ businesses and leading brands in Indonesia
How it works
Built to Turn Conversations Into Revenue
24/7 Coverage Without Staffing the Night
Customers message when it suits them, late at night, on weekends, over holidays. AI Working Hours means those messages get answered instead of piling up until morning. Your team covers office hours, the AI covers everything else, and nobody has to work a graveyard shift to keep the business reachable around the clock.
The Handoff Carries Full Context
When the AI takes over after hours, nothing gets dropped. The automatic handoff carries the full chat history, order details, and private notes, so the customer never has to repeat themselves. The same works in reverse, when your team logs back on, they pick up exactly where the AI left off.
No Lead Goes Cold Overnight
A buyer ready at midnight won't wait until 9 AM, they'll message a competitor who replied first. With the AI answering after hours, that ready-to-buy lead gets a real response, quotes, and even a completed order overnight, instead of sitting unread in a queue while the sale cools off.
Escalate to a Human When It Matters
After-hours AI doesn't mean customers get stuck with a bot on hard cases. When a conversation needs a person, it's flagged and waiting for your team the moment they're back, with all the context attached. Routine questions get handled instantly; the ones that need judgment reach a human without the customer losing the thread.
Inside the product
Key Capabilities
You Decide When the Team Is On
Set the online hours for your team, and Cekat.AI handles the switch. During those hours, chats route to your people; outside them, the AI answers automatically, no manual toggling at the end of every shift.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Always Reachable
Customers get answered at any hour, the AI covers the time your team can't, so the business is never truly closed.
Nothing Lost in the Switch
The automatic handoff carries full context both ways, so no conversation restarts from scratch when hours change.
Humans Where They Count
Your team spends office hours on the conversations that need them, while the AI handles the after-hours load.
Proof
Real Results for Growing Businesses
“Outside of working hours, we rely on AI technology. Rumah Zakat can be reached 24/7, and we fully utilize AI once our working hours are over.”
Tantan Supriatna
Customer Relation Department Head, Rumah Zakat
FAQ
Frequently Asked Questions about AI Working Hours
AI working hours is a Cekat.AI setting where your team handles chats during set online hours and the AI agent takes over automatically outside them. It gives customers 24/7 coverage without night shifts, and the handoff between team and AI carries full conversation context both ways.
Turn After-Hours Silence Into Answered Chats
Set your team's hours and let Cekat.AI cover the rest, 24/7, with no night shift to staff.