Every Follow-Up Sent on Time, Without Anyone Remembering

Automated follow-up sends reminders and nudges to customers without manual effort, for unpaid orders, expiring promos, or quiet leads. In Cekat.AI, these are triggered by each customer's real behavior so follow-ups are timely and relevant.

Payment reminders for pending orders, re-engagement nudges for leads who went quiet, replenishment prompts, and reminders before key moments like bookings or expiring promos, all triggered automatically by behavior or schedule.

Follow-ups are triggered by events and customer behavior, an unpaid order, a stalled conversation, a promo about to expire, using data from the CRM, so each reminder fires at the right moment for that specific customer.

No, because they're behavior-based and personalized, not mass blasts. A reminder only goes out when it's relevant to that customer, and it references their actual order or activity, so it reads as helpful.

The AI agent picks up the conversation instantly, answering questions, checking shipping costs, and closing the order right in chat, 24/7. The follow-up doesn't just restart the conversation, it moves it toward a sale.

Yes. Follow-ups reach customers on WhatsApp through the official Business API and across other connected channels, with every interaction recorded on the customer's profile.

No. Follow-up rules and triggers are built with Cekat.AI's visual automation, so your team can create and adjust flows without any code.

Yes. Combine follow-up automation with segmentation to target reminders by activity, purchase history, or events, so the right group gets the right nudge at the right time.

Follow-up automation uses CRM data to decide who to reach, the AI agent handles the replies, and results update the customer profile, one connected loop from trigger to closed sale.