Drag-and-Drop Flow Builder
Drag, Drop, and Route Every Chat to the Right Agent
Design visual chat flows that send each customer to the right specialized AI or human agent, sales, support, or billing, with zero code and full context at every step
The Visual Chat Flow Builder is a Cekat.AI feature for designing customer conversation flows with drag-and-drop, routing each chat to the right specialized AI or human agent (sales, support, or billing) without writing any code.
- 3,000+
- businesses build flows on Cekat.AI
- ~5 min
- to build your first AI agent
- 1,000,000+
- customer interactions routed
- 15+
- industries served
Trusted by 3,000+ businesses across Asia.
How it works
Built to Turn Conversations Into Revenue
Chat logic shouldn't sit in a developer's backlog for weeks. On Cekat.AI's visual canvas you drag, drop, and connect every step yourself, greetings, qualifying questions, routing rules, handoffs, then publish the same day you sketch it. If you can brief a CS admin, you can build a chat flow.
One bot that answers everything usually answers everything halfway. Cekat.AI runs multiple specialized agents, sales, support, billing, and your flow routes each customer to the one trained for their exact question. Buyers reach a closer, complaints reach a problem-solver, and invoice questions land with billing.
Some conversations need a person, and nothing kills trust faster than making customers repeat themselves. When a chat crosses your escalation rules, or your team comes online, Cekat.AI hands it to a human with the full conversation attached, so the customer continues instead of starting over.
The same flow serves WhatsApp, Instagram DM, Facebook Messenger, and website live chat, with every conversation landing in one unified inbox. No duplicate logic to maintain per channel, no separate bots drifting out of sync, and no customer treated differently because of where they messaged you.
Inside the product
Key Capabilities
Logic You Can See, Not Scripts You Decode
Every branch of your flow lives on one visual canvas, what the AI asks, where each answer leads, who takes over when. Anyone on the team can read it, question it, and improve it without opening a line of code.
Routing on Intent, Not Keyword Guessing
Cekat.AI's agent understands what customers mean, not just the words they type. "My order never arrived" reaches support even without the word "complaint", in whatever language the customer writes.
Sales, Support, and Billing, Each With Its Own Job
Build a dedicated AI agent per function and let the flow dispatch between them. Each agent stays sharp on its own knowledge instead of averaging across everything your business does.
Escalation That Carries the Context
Set AI working hours so agents cover the night shift and your team takes over in the morning, automatically, with the full conversation history handed across every single time.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Built for Non-Technical Teams
Drag-and-drop design, an agent live in about 5 minutes, and no coding anywhere, building a flow is as easy as briefing a CS admin.
Understanding Over Keywords
Flows route on what customers actually mean, in any language, so the right agent answers even when the wording is unexpected.
Humans Exactly Where They Belong
Escalation rules and AI working hours bring your team into the conversation at the right moment, with full context carried over.
FAQ
Frequently Asked Questions about Visual Chat Flow Builder
A chatbot flow builder is a visual tool for designing how automated conversations run, what the bot asks, how it responds, and where each customer gets routed. Cekat.AI's builder is drag-and-drop: you connect steps on a canvas, assign specialized AI agents to branches, and publish without writing code.
Turn Chat Chaos Into Flows That Route Themselves
Design your first drag-and-drop chat flow and send every customer straight to the agent who can close, solve, or answer.