Answer Every Facebook Messenger Chat, Day and Night

A Facebook Messenger bot automatically replies to messages sent to your Facebook Page. With Cekat.AI, it's a humanlike AI agent that understands the customer's intent, answers with real information 24/7, and drops every conversation into the same unified inbox as your other channels.

You connect your Facebook Page as a channel, then build an AI agent by pasting your SOPs and business information into the knowledge base. No coding is required, and building the agent takes about 5 minutes, it's about as easy as briefing a new CS admin.

Yes. The agent works from the knowledge base you build with your own product details, prices, and SOPs, and it understands intent and context rather than matching keywords. Anything it shouldn't handle is escalated to your team with the full chat history attached.

Yes. The AI agent answers 24/7, so a customer messaging your Page at midnight gets an instant reply. With AI working hours, your team handles chats while online and the AI takes over nights and weekends automatically, with full context on every handoff.

Yes. Facebook Messenger is one channel in Cekat.AI's unified inbox, alongside WhatsApp via the official Business API, Instagram DM, website live chat, and API channels. Your team answers everything from one dashboard, and each customer's history stays in one profile.

Yes, automatically. Every Messenger conversation creates or updates a CRM card with no manual input: contact details, chat history, and behavior in one record. Customer Stages then track each contact from Visitor to Lead to Buyer, with suggested next steps.

The conversation is handed to your team with the complete history attached, so the customer never repeats themselves. With AI working hours, this runs on a schedule: the AI covers after-hours chats and your team takes over automatically when they come online.

Yes. The AI agent is multilingual and replies in the language the customer uses. Minori Group, serving Japan and Indonesia, handles 100% of inquiries with multilingual AI on Cekat.AI, two languages and two timezones on one platform.

Cekat.AI complies with UU PDP, Indonesia's personal data protection law, in handling user data. Messenger conversations and customer records live in one platform with role-based team access, so you control exactly who on your team can see what.