Open API
Connect Cekat.AI to the Systems You Already Run
Bring conversations in through API channels and let the AI reach out through API integrations, checking shipping, booking appointments, and hitting your business systems from inside the chat
Open API is a Cekat.AI capability that connects the platform to your own systems, API channels bring conversations into the unified inbox, while API integrations let the AI check shipping costs, book appointments, and reach your business systems during a chat.
- 3,000+
- businesses run on Cekat.AI
- 1,000,000+
- customer interactions handled
- 5
- channel types in one inbox
- 15+
- industries served
Trusted by 3,000+ businesses across Asia.
How it works
Built to Turn Conversations Into Revenue
Beyond WhatsApp, Instagram, Messenger, and website chat, API channels let you pipe conversations from your own apps and systems into the same unified inbox. Wherever customers reach you, the messages land in one place where the AI answers and your team can step in, no separate tool to watch.
API integrations turn the AI from a talker into a doer. Mid-conversation, it can check a shipping cost, book an appointment, or pull and push data to the business systems you already run, so the customer gets a real answer or a completed action, not a promise that someone will look into it later.
You don't rip out the tools you depend on. Open API connects Cekat.AI to them, so customer conversations and your existing systems finally talk to each other. Data flows both ways, and the AI works with the same information your business already runs on instead of a siloed copy.
With systems connected, workflows and the AI can do more than send messages. Triggers fire real actions against your integrations, a booking made, a record updated, a system checked, so the whole process completes inside the conversation instead of ending with a handoff to another team and another wait.
Inside the product
Key Capabilities
Conversations In Through the API
API channels let you connect your own apps and systems as message sources, feeding conversations into the same unified inbox as WhatsApp, Instagram, Messenger, and website chat, so nothing lives in a separate silo.
The AI Reaches Your Systems
API integrations let the AI check shipping costs, book appointments, and hit other business systems during a chat. It doesn't just answer, it acts on your systems and comes back with a real result.
Information Flows Both Ways
Data moves between Cekat.AI and your connected tools in both directions, so your CRM, your systems, and your conversations stay in sync instead of holding separate versions of the same customer.
Actions Wired Into Workflows
Combined with workflow automation, API integrations let triggers fire real actions against your systems, bookings, updates, lookups, so entire processes complete automatically inside the chat.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Conversations In
API channels bring messages from your own systems into the unified inbox, alongside every other channel you use.
Actions Out
API integrations let the AI check shipping, book appointments, and reach your business systems mid-chat, real actions, not just answers.
One Connected Stack
Cekat.AI links to the tools you already run, so conversations and systems share the same data instead of drifting apart.
FAQ
Frequently Asked Questions about Open API
Open API is how Cekat.AI connects to your own systems. API channels bring conversations from your apps into the unified inbox, and API integrations let the AI check shipping costs, book appointments, and reach your business systems during a chat, so the platform works with the tools you already run.
Turn Your Stack Into One Connected System
Bring conversations in through API channels and let the AI act on your systems, all from inside the chat.