Automatic Ticketing
Turn Urgent Conversations Into Tickets Before They Slip
Cekat.AI spots high-priority conversations, opens a ticket automatically, routes it to the right team with a notification, and tracks it to resolution, so nothing important gets handled too late
Ticketing Management System is a Cekat.AI feature that automatically turns high-priority conversations into tickets, routes each one to the right team with notifications, and tracks it through to resolution.
- 3,000+
- businesses run on Cekat.AI
- 1,000,000+
- customer interactions handled
- 24/7
- issues caught around the clock
- 15+
- industries served
Trusted by 3,000+ businesses across Asia.
How it works
Built to Turn Conversations Into Revenue
The issues that hurt most are the ones that get buried in a busy inbox. Cekat.AI prioritizes cases and auto-creates a ticket the moment a high-priority conversation comes in, a complaint, an escalation, an urgent request. Nothing waits for someone to notice it and manually open a ticket first.
A ticket sitting with the wrong person is a ticket going nowhere. Cekat.AI routes each one to the team that should own it and fires an automatic notification, so the right people know immediately. No forwarding chains, no "who's handling this?", the issue reaches its owner the moment it opens.
You can't fix a bottleneck you can't see. Cekat.AI gives you full visibility across every ticket, what's open, who owns it, and where it sits in the flow. When issues start piling up in one place, it shows, so you can rebalance the load before a backlog turns into angry customers.
From capture to resolution, every ticket is tracked so none quietly disappears. Auto-labeling keeps issues organized, notifications keep owners moving, and the status trail shows what's been resolved and what still needs attention, so the problem that used to get forgotten now gets closed.
Inside the product
Key Capabilities
High-Priority Chats Open a Ticket
Case prioritization flags the conversations that matter most, and Cekat.AI opens a ticket for them automatically. Complaints and urgent requests get captured the instant they arrive, not whenever an admin happens to spot them.
Sent to the Team That Owns It
Each ticket is assigned to the right team as it's created, so it never bounces around looking for an owner. The issue lands where it can actually be solved, from the first second it exists.
Automatic Notifications, No Chasing
The moment a ticket opens or moves, the responsible team gets an automatic notification. Nobody has to keep refreshing a queue or forwarding messages, the system pushes the alert to the people who need to act.
Full Status Across Every Ticket
Track each ticket's status from open to resolved in one place. Bottlenecks become obvious, so you see where work is stacking up and can act before it turns into a backlog of unhappy customers.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Priority, Not First-Come
Cekat.AI prioritizes cases and auto-creates tickets for the urgent ones, so the issues that matter most jump the queue instead of getting buried.
Routed Automatically
Every ticket is assigned to the right team with an automatic notification, so it reaches its owner instantly, no forwarding, no ambiguity.
Visible End to End
Full visibility of ticket status shows what's open, resolved, or stuck, so bottlenecks surface early and nothing gets handled too late.
Proof
Real Results for Growing Businesses
“Outside of working hours, we rely on AI technology. Rumah Zakat can be reached 24/7, and we fully utilize AI once our working hours are over.”
Tantan Supriatna
Customer Relation Department Head, Rumah Zakat
FAQ
Frequently Asked Questions about Ticketing Management System
A ticketing management system organizes customer issues into trackable tickets and moves them to resolution. In Cekat.AI, high-priority conversations automatically become tickets, get routed to the right team with notifications, and are tracked with full visibility from the moment they open until they're closed.
Turn Urgent Chats Into Tickets That Get Closed
Let Cekat.AI open, route, and track every high-priority issue automatically, so nothing important gets handled too late.