Pharmacies
Stock Checks Answered Automatically, Orders Done in Chat
From stock and price checks to delivery orders and refill reminders, Cekat.AI replies instantly on WhatsApp, 24/7, and knows when to hand the chat to your pharmacist
Cekat.AI for pharmacies is an AI customer service platform for pharmacies and pharmacy businesses in Indonesia, complementing your pharmacy software with AI that answers stock and price checks 24/7, takes delivery orders straight from a WhatsApp chat, and hands consultations to your pharmacist, all in one platform.
- +70%
- conversion uplift at Holywings Group
- 100%
- of chats covered 24/7 at Holywings
- 24/7
- stock checks, prices, and delivery orders answered
- 3,000+
- businesses run on Cekat.AI
Trusted by 3,000+ businesses and leading brands in Indonesia
How it works
Built to Turn Conversations Into Revenue
Stock and Price Questions Answered from Data, Not Guesses
"Do you have this medicine in stock? How much?" arrives dozens of times a day, and every late reply sends a buyer to the pharmacy next door. Cekat.AI answers from the product list and prices you provide, can connect to stock data through the API, and when the info is missing, it says so and hands over to staff instead of making things up.
Delivery Requests Arrive as Clean Orders, Not Paper Notes
Cekat.AI turns the chat into your pharmacy's online storefront on WhatsApp. The AI captures items, buyer details, shipping cost via cek ongkir, and a payment QR inside the conversation, orders land complete and consistent without staff retyping, and buyers never have to install an app.
Chronic Patients Reminded to Refill on Time
Patients on monthly medication are usually late because they forgot, not because they left. Cekat.AI sends automated refill reminders through the official WhatsApp Business API based on each patient's purchase history, so their therapy stays on track and they keep coming back to your pharmacy.
Consultations Always End with the Pharmacist, Not the AI
On dosage, drug interactions, or health complaints, the AI does not guess and does not give medical advice. Those conversations escalate to your pharmacist automatically with the full chat history, so buyers still get fast service without compromising safety or professional responsibility.
Someone Still Answers at 11 PM, Without an Extra Shift
Medicine questions ignore closing time. With AI working hours, Cekat.AI answers stock, price, and ordering questions through the night, flags which chats need a pharmacist, and hands them over with full context when the morning shift starts, so no chat goes stale in the inbox.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Official Meta Business Partner
Chats, orders, and reminders run on the official WhatsApp Business API, alongside Instagram DM and website live chat, one inbox for every pharmacy outlet.
An AI That Answers from Your Pharmacy's Data
Stock, prices, and how to order are answered from the knowledge base and API integrations. When the data is not there, the AI hands over to staff instead of inventing an answer.
The Pharmacist at the Moments That Matter
The AI handles routine questions. Dosage, drug interactions, and health complaints always escalate to your pharmacist with the full conversation context.
FAQ
Frequently Asked Questions about Pharmacies
It answers buyer chats instantly 24/7 on WhatsApp, Instagram, and web chat, from stock and price checks to delivery orders and refill reminders, while routing consultations to your pharmacist. Staff serve the people at the counter instead of typing the same reply all day.
Keep Your Pharmacy Open 24/7 on WhatsApp
See how pharmacies run stock checks, delivery orders, and refill reminders 24/7 on Cekat.AI, book a free consultation with our team.