Outsourcing & BPO
Take On New Clients Without Hiring Another Team
Cekat.AI runs customer service for every client on one platform, separate workspaces per account, AI handling tier-1 24/7, and your agents stepping in only on escalations that truly need a human
Cekat.AI for outsourcing is an AI customer service platform for BPO and contact center providers in Indonesia running CS for many clients, uniting separate workspaces per account, tier-1 AI coverage 24/7, and per-client SLA reporting in one BPO contact center platform.
- +70%
- conversion uplift at Holywings Group
- 100%
- of chats covered 24/7 at Holywings
- 24/7
- tier-1 chats answered across every client account
- 3,000+
- businesses run on Cekat.AI
Trusted by 3,000+ businesses and leading brands in Indonesia
How it works
Built to Turn Conversations Into Revenue
A Separate Workspace for Every Client
Each client gets its own working space, channels, AI agent, knowledge base, with nothing bleeding into other accounts. You keep control from one platform, client A is never visible to client B's team, and onboarding a new account means opening a new workspace, not building a system from scratch.
AI Handles Tier-1 Across Every Account, 24/7
Order status, opening hours, return policies, the chat types that eat most of an agent's shift, are answered instantly by AI across every client account at once. Response times stay flat when volume spikes, and headcount no longer has to climb every time a new contract lands.
A Knowledge Base per Account, No Mixed-Up Answers
A fashion client's SOP is nothing like an electronics client's, and answers crossing between accounts is a BPO's nightmare. In Cekat.AI each account has its own knowledge base, paste the client's documents, FAQs, and SOPs into it, and the AI in that workspace answers only from those sources, in that client's brand voice.
Agents Handle Escalations, Not Every Chat
Complex or sensitive cases hand over to a human agent with the conversation history and customer data attached, so nobody starts the story over. Role-based access controls who works which accounts, and team utilization becomes a matter of how well cases are handled, not how fast people type.
Per-Client SLA and Analytics, No Manual Recaps
Monthly reports stop being an end-of-month spreadsheet assembly job. Every workspace has its own dashboard, chat volume, response times, resolution rates, AI versus agent performance, so an SLA review means opening the same numbers your client sees, live data instead of last week's recap.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Official Meta Business Partner
Every client's WhatsApp number runs on the official WhatsApp Business API, alongside Instagram DM and Facebook Messenger, all accounts compliant from one platform.
One Platform, Many Clients
Separate workspaces, a knowledge base per account, and role-based access keep every client neatly isolated, while AI handles tier-1 across all of them.
Running 3,000+ Businesses in Indonesia
The same platform took Holywings Group to 100% chat coverage and up to +70% conversion, ready to run your whole client portfolio.
FAQ
Frequently Asked Questions about Outsourcing & BPO
It brings every client's customer service onto one platform, each account with its own workspace, channels, and AI agent. The AI handles tier-1 chats 24/7 across all accounts, your agents focus on escalations, and each client's performance shows up in its own dashboard, no tool-hopping.
Scale Clients, Not Headcount
See how BPOs run customer service for every client 24/7 on one platform, book a free consultation with our team.