Take On New Clients Without Hiring Another Team

It brings every client's customer service onto one platform, each account with its own workspace, channels, and AI agent. The AI handles tier-1 chats 24/7 across all accounts, your agents focus on escalations, and each client's performance shows up in its own dashboard, no tool-hopping.

Yes. Each client lives in a separate workspace with its own conversations, contacts, and knowledge base, and role-based access (RBAC) ensures people only see the accounts they are responsible for. Supervisors can work across accounts, agents see only the ones assigned to them.

Yes. AI agents are built per workspace, each with its own knowledge base, instructions, and brand voice to match the client. One account can be formal while another stays casual, and they all run side by side without interfering.

Yes. Each workspace connects to that client's own channels, an official WhatsApp Business API number, Instagram DM, Facebook Messenger, and website live chat. Cekat.AI is an Official Meta Business Partner, so every number runs officially and compliantly, not on a regular WhatsApp account that risks getting blocked.

Every workspace has its own analytics dashboard, conversation volume, response times, resolution rates, and the share handled by AI versus agents. Reporting to a client means opening the same dashboard together, not assembling a manual recap from several systems at month-end.

When a case is complex, sensitive, or outside the knowledge base, the conversation hands over to an agent with the full history attached, so the customer never repeats themselves. Escalation rules are configurable per account, following each client's SOP and SLA.

Building the AI agent for one account takes around five minutes, open a workspace, paste the client's FAQs, SOPs, and policies into the knowledge base, connect their channels, and it starts answering. No coding, so your delivery team can onboard new clients without queueing for IT.

Cekat.AI complies with Indonesia's Personal Data Protection Law (UU PDP) in handling and managing user data, and ISO 27001 certification is in progress. Combined with separate workspaces and role-based access, each client's data is visible only to the people authorized for that account.

Plans scale with the number of accounts, agent seats, and conversation volume, so cost grows with your client portfolio instead of demanding a big upfront commitment. There is a 14-day free trial to test one account first, and a free consultation where our team helps you shape the right structure.