Logistics
Answer "Where Is My Package?" Instantly, Even at Midnight
From tracking checks to pickup scheduling to COD issues, Cekat.AI replies instantly on WhatsApp with live shipment data, 24/7, without adding CS agents
Cekat.AI for logistics is an AI customer service platform for couriers, expedition companies, 3PLs, and freight forwarders in Indonesia, answering tracking and package-status questions 24/7 straight from order data, pushing delivery updates over WhatsApp, and routing problem shipments to the right team in one platform.
- +70%
- conversion uplift at Holywings Group
- 100%
- of chats covered 24/7 at Holywings
- 24/7
- tracking, pickup, and COD questions answered
- 3,000+
- businesses run on Cekat.AI
Trusted by 3,000+ businesses and leading brands in Indonesia
How it works
Built to Turn Conversations Into Revenue
"Where Is My Package" Answered Without an Agent
Most chats hitting a logistics inbox ask one thing: where the package is. Through API integration with your order or tracking system, Cekat.AI reads the live shipment status and answers tracking checks instantly, 24/7, in natural language. Customers get certainty in seconds, and your agents stop copy-pasting waybill numbers all day.
Status Updates That Arrive Before the Question
Package picked up, in transit at the hub, courier heading to the address, Cekat.AI pushes automatic updates over WhatsApp at every milestone you choose. Customers stop asking because they already know, inbound chat volume drops, and COD delivery failures shrink because recipients know when to be home.
Problem Packages Escalate Instead of Sinking
A failed COD, an address that cannot be found, a damaged or lost package, sensitive cases like these cannot wait in a queue. Cekat.AI creates a ticket from the conversation automatically, routes it to the right field or claims team with the full chat history, and keeps the customer informed while the case is worked.
Pickup Scheduling Handled Inside the Chat
Sellers and regular shippers should not need a phone call to book a pickup. The AI asks for the address, package count, and pickup window, then logs it as a clean order for your operations team. The flow follows business logic you define yourself, no coding needed, so pickups run consistently across every branch.
Corporate Leads Qualified Automatically
Buried among hundreds of tracking chats are companies asking about contract rates and recurring shipments. Cekat.AI recognizes these high-value inquiries, asks about volume, routes, and frequency, then captures them into a CRM card with the conversation attached, so your sales team follows up on serious leads instead of scrolling a crowded inbox.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Official Meta Business Partner
Chats, status updates, and broadcasts run on the official WhatsApp Business API, alongside Instagram DM and web chat, one inbox for every branch, compliant and reliable.
AI That Answers From Shipment Data
The agent answers tracking and package-status questions straight from your order system through API integration, then hands complex cases to your team with full context.
Proven Across 3,000+ Businesses
More than 3,000 businesses in Indonesia run customer service on Cekat.AI, including high-volume groups that reached 100% chat coverage 24/7.
FAQ
Frequently Asked Questions about Logistics
It answers customer chats instantly 24/7 on WhatsApp, Instagram, and web chat, covering tracking checks, pickup scheduling, shipping rates, and COD issues, while routing problem shipments to the right team. Your agents focus on cases that need a human, not on copy-pasting waybill statuses.
Turn the Tracking Flood Into a CS Team That Never Sleeps
See how logistics businesses run 24/7 tracking, pickups, and support on Cekat.AI, book a free consultation with our team.