Logistics
Answer "Where Is My Package?" Instantly, Even at Midnight
From tracking checks to pickup scheduling to COD issues, Cekat.AI replies instantly on WhatsApp with live shipment data, 24/7, without adding CS agents
- Shipment tracking
- Proactive status updates
- Problem parcel escalation
- Pickup scheduling
Cekat.AI for logistics is an AI customer service platform for couriers, expedition companies, 3PLs, and freight forwarders in Indonesia, answering tracking and package-status questions 24/7 straight from order data, pushing delivery updates over WhatsApp, and routing problem shipments to the right team in one platform.
- +50%
- increase in revenue at GPS Supertrack
- 2×
- increase in chat handling capacity at Kezka Printing within 6 months
- 24/7
- tracking, pickup, and COD questions answered
- 3,000+
- businesses run on Cekat.AI
Trusted by 3,000+ businesses across Asia.
How it works
Built to Turn Conversations Into Revenue
Most chats hitting a logistics inbox ask one thing: where the package is. Through API integration with your order or tracking system, Cekat.AI reads the live shipment status and answers tracking checks instantly, 24/7, in natural language. Customers get certainty in seconds, and your agents stop copy-pasting waybill numbers all day.
Package picked up, in transit at the hub, courier heading to the address, Cekat.AI pushes automatic updates over WhatsApp at every milestone you choose. Customers stop asking because they already know, inbound chat volume drops, and COD delivery failures shrink because recipients know when to be home.
A failed COD, an address that cannot be found, a damaged or lost package, sensitive cases like these cannot wait in a queue. Cekat.AI creates a ticket from the conversation automatically, routes it to the right field or claims team with the full chat history, and keeps the customer informed while the case is worked.
Sellers and regular shippers should not need a phone call to book a pickup. The AI asks for the address, package count, and pickup window, then logs it as a clean order for your operations team. The flow follows business logic you define yourself, no coding needed, so pickups run consistently across every branch.
Buried among hundreds of tracking chats are companies asking about contract rates and recurring shipments. Cekat.AI recognizes these high-value inquiries, asks about volume, routes, and frequency, then captures them into a CRM card with the conversation attached, so your sales team follows up on serious leads instead of scrolling a crowded inbox.
By Team Role
Solutions for Every Team in Logistics
The same platform, put to work differently by each team. See the workflow closest to your own job.
Sales
Reply first, qualify, and close more deals
Customer Service
Every channel answered 24/7, humans on the hard ones
Marketing
Campaigns you can trace to actual sales
Human Resources
Candidate and employee questions, one inbox
Operations
Orders, tickets, and handoffs that run themselves
Why Cekat.AI
Why Businesses Choose Cekat.AI
Official Meta Business Partner
Chats, status updates, and broadcasts run on the official WhatsApp Business API, alongside Instagram DM and web chat, one inbox for every branch, compliant and reliable.
AI That Answers From Shipment Data
The agent answers tracking and package-status questions straight from your order system through API integration, then hands complex cases to your team with full context.
Proven Across 3,000+ Businesses
More than 3,000 businesses in Indonesia run customer service on Cekat.AI.
FAQ
Frequently Asked Questions about Logistics
It answers customer chats instantly 24/7 on WhatsApp, Instagram, and web chat, covering tracking checks, pickup scheduling, shipping rates, and COD issues, while routing problem shipments to the right team. Your agents focus on cases that need a human, not on copy-pasting waybill statuses.
Turn the Tracking Flood Into a CS Team That Never Sleeps
See how logistics businesses run 24/7 tracking, pickups, and support on Cekat.AI, book a free consultation with our team.