Internet Service Providers
When the Network Goes Down, Every Chat Gets Answered
From outage reports to billing questions to installation bookings, Cekat.AI replies instantly on WhatsApp, 24/7, even when complaints flood in, without adding support admins
Cekat.AI for Internet Service Providers is an AI customer service platform for ISPs in Indonesia, from neighborhood RT/RW Net operators to regional fiber networks, handling outage reports, billing questions, and installation scheduling 24/7 in one platform.
- +70%
- conversion uplift at Holywings Group
- 100%
- of chats covered 24/7 at Holywings
- 24/7
- outage reports, billing, and install bookings answered
- 3,000+
- businesses run on Cekat.AI
Trusted by 3,000+ businesses and leading brands in Indonesia
How it works
Built to Turn Conversations Into Revenue
Outage Complaint Floods Absorbed Automatically
One fiber cut, hundreds of chats at once, and two admins on shift. Cekat.AI's agent answers every outage report instantly no matter the volume, sharing the handling status and recovery estimate you update in the knowledge base, so customers feel heard instead of taking the complaint to social media.
Billing and Payment Questions Answered Instantly
"How much is my bill this month?" "Where do I pay?" "I already transferred, why am I still cut off?" The same questions arrive every day and eat your admins' hours. Cekat.AI answers them from the knowledge base in natural language, sends payment details, and escalates odd payment cases to your team with the chat history attached.
New Installs and Tech Visits Booked from the Chat
A prospect asks about coverage and gets an instant answer. Ready to install, the AI collects the address and details it needs, then books an installation slot or a technician visit right in the conversation. Every request is logged with full context, so the field team heads out informed instead of guessing from a half-read chat.
Automatic Notifications to Customers on WhatsApp
Due-date reminders, payment confirmations, scheduled maintenance announcements, and the update when an area comes back online, all sent automatically through the official WhatsApp Business API. Customers hear from you before they need to complain, and your billing team stops chasing payments one chat at a time.
Complaints Become Tickets Routed to the Right Area Team
Every incoming outage report is turned into a ticket automatically, complete with the customer's details and location, then forwarded to the technical team for that area. You see every open ticket in one view, so no complaint drowns in the inbox and no customer has to chat three times about the same problem.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Official Meta Business Partner
Chats, notifications, and broadcasts run on the official WhatsApp Business API, alongside Instagram DM and web chat, one inbox for every service area, compliant and reliable.
AI Built for Complaint Spikes
During a mass outage the AI answers every chat at once with zero queue, then hands technical cases to your field team with full context and location attached.
Trusted by 3,000+ Businesses
From local operators to large groups across Indonesia, Cekat.AI handles real customer conversations every day, proven at real chat volume.
FAQ
Frequently Asked Questions about Internet Service Providers
It answers customer chats instantly 24/7 on WhatsApp, web chat, and social media, covering outage reports, billing and package questions, and new installation requests, while turning complaints into organized tickets. It fits RT/RW Net operators, local ISPs, and regional fiber providers whose admins are stretched thin.
Turn the Complaint Flood Into Customers Who Stay
See how ISPs run 24/7 customer service on Cekat.AI, book a free consultation with our team.