When the Network Goes Down, Every Chat Gets Answered

It answers customer chats instantly 24/7 on WhatsApp, web chat, and social media, covering outage reports, billing and package questions, and new installation requests, while turning complaints into organized tickets. It fits RT/RW Net operators, local ISPs, and regional fiber providers whose admins are stretched thin.

Yes. It answers every incoming chat instantly no matter how many arrive at once, so response time stays flat when one area goes down and hundreds of customers message at the same time. Update the handling status once in the knowledge base and every customer gets the same consistent answer.

Yes. The AI collects the address and requirements, then books a new installation slot or a technician visit inside the conversation. The request is logged as a ticket with complete details, and automated reminders can go out before the schedule so customers do not forget.

Yes. Cekat.AI is an Official Meta Business Partner, so your business number connects to the official WhatsApp Business API, safe from bans, eligible for the green tick, and able to send notifications and broadcasts at scale, not a regular WhatsApp passed around between admins.

Yes. Through API integration, Cekat.AI connects to billing systems, CRMs, or internal tools, so the AI answers with relevant data and tickets flow into the workflow you already run, without rebuilding how your team works.

Whenever you need it to. You set the rules, field-level technical cases, billing disputes, or a customer asking for a person. The AI hands the conversation over with full history attached, so your team never asks the customer to start over, and keeps answering everything else.

Conversation and customer data is stored securely and only accessible to team members you authorize, with role-based access controls. ISO 27001 certification is in progress, and data practices follow industry standards.

Building the AI agent takes around five minutes, paste your package list, prices, coverage areas, payment steps, and outage-handling SOPs into the knowledge base and it starts answering accurately. No coding required, as easy as briefing a new CS admin.

Pricing follows your usage, so an RT/RW Net with hundreds of customers does not pay like a large operator. Start on a small plan and scale as your subscriber base grows. Book a free consultation and our team will help size the right plan for your business.