Airlines
Answer Every Passenger, Even When Schedules Change at Once
From reschedules to baggage rules to refund status, Cekat.AI replies instantly on WhatsApp and Instagram, 24/7, in each passenger's language, without scaling up the contact center
Cekat.AI for airlines is an AI customer service platform for airlines and air travel operators in Indonesia, an airline customer service AI that answers schedule, baggage, and refund questions 24/7 in many languages, absorbs chat spikes during disruptions, and hands complex cases to your agents with full context.
- +70%
- conversion uplift at Holywings Group
- 100%
- of chats covered 24/7 at Holywings
- 24/7
- schedule, baggage, and refund questions answered
- 3,000+
- businesses run on Cekat.AI
Trusted by 3,000+ businesses and leading brands in Indonesia
How it works
Built to Turn Conversations Into Revenue
Disruption Spikes Absorbed Automatically
One delay can send hundreds of passengers into your inbox within minutes, and the next flight adds hundreds more. Cekat.AI answers every incoming chat instantly no matter how many arrive at once, so response time stays flat on your worst day, and agents work the cases that genuinely need a human instead of typing the same answer on repeat.
Fare, Baggage, and Check-in Questions Answered Instantly
"How many kilos of cabin baggage?" "Until when can I check in online?" "Can I bring a power bank?" Cekat.AI answers from a knowledge base built on your fare rules, baggage policy, and procedures, in natural language that understands intent, so the thousandth chat gets an answer as consistent as the first.
Serve Passengers in Their Own Language, 24/7
Your passengers message from different time zones and not all of them speak Indonesian. Cekat.AI detects each passenger's language and replies in kind, at any hour, so a traveler in Tokyo, Jeddah, or Amsterdam gets an answer as fast as one in Jakarta.
Notify Passengers Before They Have to Ask
Schedule changes, flight information, and refund progress can go out proactively to the affected passenger segment through broadcasts on the official WhatsApp Business API. Passengers who already know don't flood the inbox, so chat volume drops before it spikes, and the AI answers instantly whatever questions remain.
Complex Cases Escalate to Agents with Full Context
Delay compensation, lost baggage, a refund stuck in process, some cases belong with a human. Cekat.AI hands these conversations to your agents with the full chat history and passenger details attached, and through API integration the AI can read from the booking systems you already run, so no passenger has to repeat their story.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Official Meta Business Partner
Chats and notifications run on the official WhatsApp Business API, alongside Instagram DM and Facebook Messenger, one inbox across every route and passenger, compliant and reliable.
AI Built for Your Worst Day
The AI absorbs disruption spikes, answers fares, baggage, and schedules instantly in many languages, then hands complex cases to agents with full context.
Connects to Your Existing Systems
Through API integration, Cekat.AI plugs into your booking and operational systems, so the AI answers with live data and nothing in your stack has to change.
FAQ
Frequently Asked Questions about Airlines
It answers passenger chats instantly 24/7 on WhatsApp, Instagram, and web chat, covering schedules, fares, baggage, check-in, and refund status in many languages. When a disruption sends chat volume spiking, the AI absorbs it while your agents focus on cases that need human judgment.
Stay Responsive Through Every Disruption
See how airlines run 24/7 passenger support on Cekat.AI, book a free consultation with our team.