Transport Services
Answer Every Schedule Question, Even After the Counter Closes
From departure times to fares to seat bookings and reschedules, Cekat.AI replies instantly on WhatsApp, 24/7, in natural language, without adding counter staff
Cekat.AI for transport services is an AI customer service platform for shuttle, bus, travel, rental, and ferry operators in Indonesia, answering schedule and fare questions instantly 24/7, taking seat bookings straight from the chat, and handling reschedules, an automated transport booking system in one platform.
- +70%
- conversion uplift at Holywings Group
- 100%
- of chats covered 24/7 at Holywings
- 24/7
- schedules, fares, and seat bookings answered
- 3,000+
- businesses run on Cekat.AI
Trusted by 3,000+ businesses and leading brands in Indonesia
How it works
Built to Turn Conversations Into Revenue
The Same Schedule and Fare Questions, Answered by AI
"What time is tomorrow's first departure?" "How much to Bandung?" "Any seats left this afternoon?" The questions repeating dozens of times a day are now answered instantly by Cekat.AI from a knowledge base of your routes, departure times, and fares, in natural language, so passengers get certainty without waiting for an admin to clear the queue.
A Seat Booked in a Single Conversation
From first question to a locked seat, everything happens in one chat. Cekat.AI records the route, date, seat count, and passenger details, then sends a payment QR and confirms once it is paid. No more phone bookings with misheard names or dates, every order arrives complete and consistent.
Reschedules and Refunds Stop Being a Mess
Late passengers, shifted timetables, cancelled plans, reschedule requests come in every day. Cekat.AI handles them by your rules, checking seats on the replacement departure and logging the change, then escalates refund requests to your team with the full chat history, so passengers get certainty instead of being bounced around.
Route Changes Reach Passengers Before Departure
A vehicle issue, a delayed departure, a diverted route, news like this has to travel fast. Through the official WhatsApp Business API, Cekat.AI broadcasts announcements to passengers on the affected routes and departures only, plus automatic departure reminders, so empty seats caused by uninformed passengers become an old story.
Every Booking Channel in One Inbox
WhatsApp, Instagram DM, and website live chat flow into one inbox with a single history per passenger, so someone who asks on Instagram and books on WhatsApp never repeats their story. Regular passengers are captured in the CRM with their favorite routes, ready for a follow-up when a promo or new schedule launches.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Official Meta Business Partner
Bookings, reminders, and broadcasts run on the official WhatsApp Business API, alongside Instagram DM and web chat, one inbox for every route and depot, compliant and reliable.
AI That Books and Reschedules
The agent answers schedules and fares, locks seats inside the conversation, and handles reschedules by your rules, then hands special cases to your team with context.
Proven Across 3,000+ Businesses
More than 3,000 businesses in Indonesia run customer service on Cekat.AI, including high-chat-volume groups that reached 100% chat coverage 24/7.
FAQ
Frequently Asked Questions about Transport Services
It answers schedule, fare, and seat availability questions instantly 24/7 on WhatsApp, Instagram, and web chat, takes bookings straight from the conversation, and handles reschedules by your rules. Your staff focus on passengers at the counter and on the road, not on a buzzing phone.
Turn Schedule Questions Into Booked Seats
See how transport operators run 24/7 bookings, reschedules, and support on Cekat.AI, book a free consultation with our team.