Nonprofits & Social Organizations
Answer Every Donor, the Moment They Want to Give
Questions about how to give, where funds go, and your programs, answered instantly on WhatsApp, Instagram, and web chat, 24/7, without adding to your team's workload
Cekat.AI for nonprofits is an AI customer service platform for foundations, charities, and social organizations in Indonesia, answering donor and supporter questions 24/7, running donation campaigns through WhatsApp broadcast, and keeping every conversation organized in one place.
- 24/7
- donor and supporter questions answered
- 3,000+
- organizations run on Cekat.AI
- 1,000,000+
- conversations handled
- 15+
- industries served
Trusted by 3,000+ businesses and leading brands in Indonesia
How it works
Built to Turn Conversations Into Revenue
Donor Questions Answered the Moment They Ask
Someone ready to give won't wait for office hours to open. Cekat.AI answers how to donate, where funds go, and what each program does the instant the question arrives, in natural language, at any hour, so a moment of generosity turns into a gift instead of a message that goes cold before anyone replies.
Reachable 24/7, Even After the Office Closes
Support and generosity don't run on a 9-to-5 schedule. AI working hours let the agent cover chats after your team logs off and hand back during office hours with full context, so a donor at midnight or a beneficiary in need on the weekend always reaches a responsive organization, not an empty inbox.
Run Donation Campaigns Through Broadcast
Broadcast campaigns go out through the official WhatsApp Business API to segments built from real data, recurring donors, one-time givers, event attendees, with names and history pulled from the CRM. A fundraising appeal or program update reaches the supporters most likely to act, and follow-ups nudge automatically based on each person's activity.
Every Supporter and Conversation in One Place
WhatsApp, Instagram DM, Facebook Messenger, and website chat flow into one inbox with a full history per supporter, questions asked, campaigns received, gifts discussed. Your team sees the whole relationship instantly, and anything sensitive escalates to a person with the conversation attached, so no supporter repeats themselves.
Answers Grounded in Your Programs, Not Guesses
Trust depends on accuracy, donors want to know exactly where their money goes. You paste your program details, fund allocation, and FAQs into the knowledge base, and the agent answers from that, not guesses. Setup takes around five minutes and needs no coding, so your information stays correct and consistent in every reply.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Compliant by Design
Cekat.AI complies with Indonesia's Personal Data Protection Law (UU PDP) in handling user data, a foundation the donors and communities you serve can trust.
Official Meta Business Partner
Chats and campaign broadcasts run on the official WhatsApp Business API, reliable and safe for the number your supporters reach you on.
Human Where It Matters
The AI handles routine questions; sensitive conversations route to your team with full context, so people always feel heard.
Proof
Real Results for Growing Businesses
“Outside of working hours, we rely on AI technology. Rumah Zakat can be reached 24/7, and we fully utilize AI once our working hours are over.”
Tantan Supriatna
Customer Relation Department Head, Rumah Zakat
FAQ
Frequently Asked Questions about Nonprofit
It answers donor and supporter chats instantly 24/7 on WhatsApp, Instagram, and web chat, how to give, where funds go, program details, while keeping every conversation organized in one inbox. Your team stays reachable around the clock without extra workload, and no message goes cold before someone replies.
Turn Questions Into Support
See how nonprofits stay reachable 24/7 and run campaigns on Cekat.AI, book a free consultation with our team.