Hotels & Hospitality
Never Miss a Booking, Even at 3 AM
Reservation, rate, and event inquiries answered instantly on WhatsApp, Instagram, and web chat, 24/7, in natural language, without a night shift on the front desk
- Reservations & rates
- Event & venue booking
- One inbox for all guests
- Low-season promos
Cekat.AI for hospitality is an AI customer service platform for hotels, villas, restaurants, and event venues in Indonesia, answering reservation, rate, and event inquiries 24/7, closing bookings inside the chat, and keeping every guest conversation organized in one place.
- 2×
- increase in booking revenue at Puffy Cotton Candy
- 5 sec
- reply time to customer chats at Lunica, down from 15 minutes
- 3,000+
- businesses run on Cekat.AI
- 15+
- industries served
Trusted by 3,000+ businesses across Asia.
How it works
Built to Turn Conversations Into Revenue
Guests plan trips at midnight and compare rates on their phones. Cekat.AI answers availability, pricing, check-in details, and facilities the moment the question lands, in natural language, at any hour, so an inquiry becomes a booking instead of a message that sits unread until morning, by which time the guest has booked elsewhere.
Event and group inquiries used to mean a long back-and-forth of manual questions. Cekat.AI captures the details, dates, headcount, package, budget, right in the conversation, connects to your systems through API, and hands warm, qualified inquiries to your team with everything already gathered, so nothing stalls waiting for a reply.
WhatsApp, Instagram DM, Facebook Messenger, and website chat flow into one inbox with a full history per guest. Your team sees past stays, requests, and questions instantly, and anything that needs a human, a special request, a complaint, escalates with the whole conversation attached, so no guest repeats themselves.
Broadcast campaigns go out through the official WhatsApp Business API to segments built from real data, past guests, event clients, lapsed bookings, with names and context pulled from the CRM. A weekday-rate offer or a seasonal package reaches the guests most likely to say yes, instead of a generic blast everyone ignores.
By Team Role
Solutions for Every Team in Hospitality
The same platform, put to work differently by each team. See the workflow closest to your own job.
Sales
Reply first, qualify, and close more deals
Customer Service
Every channel answered 24/7, humans on the hard ones
Marketing
Campaigns you can trace to actual sales
Human Resources
Candidate and employee questions, one inbox
Operations
Orders, tickets, and handoffs that run themselves
Why Cekat.AI
Why Businesses Choose Cekat.AI
Official Meta Business Partner
Guest chats and promo broadcasts run on the official WhatsApp Business API, reliable and safe for the number your bookings come through.
24/7 Without a Night Shift
The AI covers inquiries after your front desk clocks out and hands back during working hours, so coverage never has a gap and payroll never grows.
Human Where It Matters
Routine questions are handled instantly; VIP requests, complaints, and complex bookings route to your team with full context attached.
FAQ
Frequently Asked Questions about Hospitality
It answers guest chats instantly 24/7 on WhatsApp, Instagram, and web chat, reservations, rates, facilities, check-in details, and event inquiries, while keeping every conversation organized in one inbox. Guests get instant answers at any hour, and your front desk isn't buried in repetitive questions.
Turn Every Inquiry Into a Booking
See how hotels and venues run 24/7 reservations and support on Cekat.AI, book a free consultation with our team.