EdTech
Turn Trial Signups Into Students Who Actually Learn
From course questions to login and payment issues to nudges for students going quiet, Cekat.AI replies instantly on WhatsApp and web chat, 24/7, without growing your support team
Cekat.AI for EdTech is an AI customer service platform for online course platforms, tutoring businesses, bootcamps, and LMS products in Indonesia, answering course and payment questions 24/7, guiding new learners through onboarding, and protecting online course user retention with automated follow-ups in one platform.
- +70%
- conversion uplift at Holywings Group
- 100%
- of chats covered 24/7 at Holywings
- 24/7
- course and payment questions answered
- 3,000+
- businesses run on Cekat.AI
Trusted by 3,000+ businesses and leading brands in Indonesia
How it works
Built to Turn Conversations Into Revenue
Exam-Eve Question Floods, Answered While Your Team Sleeps
Student questions peak at 11 PM before an assignment deadline or exam, exactly when support has gone home. Cekat.AI answers questions about materials, live class schedules, and course access instantly no matter how many arrive at once, so students keep studying that same night and your team walks in without a ticket backlog.
Login and Payment Issues Fixed in the First Chat
A student who cannot log in or is unsure about a payment is not trying to complain, they are trying to learn. Cekat.AI resolves common issues on the spot, and for cases that need an engineer, a ticket is created automatically from the conversation and routed to the right team, so nothing sinks in the inbox.
Trial Signups Walked All the Way to Their First Lesson
Most trial users quit not because the product fell short, but because they never started. Cekat.AI greets new signups automatically, points them to their first lesson, and follows up with anyone who still has not logged in after a few days, flows you assemble without code, triggered by each user's behavior.
Students Going Quiet Get a Nudge Before They Churn
Churn is rarely sudden; it starts with a week of unopened lessons. Cekat.AI tracks each user's journey in the CRM, from signup to active to going quiet, and sends personal nudges to bring them back before next month's renewal is at stake. Your team sees who is at risk instead of guessing.
Campaigns by Segment, CSAT Always in View
A new batch promo for alumni, renewal reminders for expiring access, free content for leads who have not bought yet. Cekat.AI segments users by course, activity, and payment status for official WhatsApp broadcasts, while measuring CSAT on every conversation so support quality shows up as a number, not a feeling.
Why Cekat.AI
Why Businesses Choose Cekat.AI
Official Meta Business Partner
Student chats and campaigns run on the official WhatsApp Business API, alongside Instagram DM and live chat in your website or app, one inbox for every channel.
AI That Drives Activation and Retention
The agent answers instantly, walks new users to their first lesson, and re-engages the ones going quiet, from signup to renewal, running automatically.
Scales Without Growing Headcount
Add thousands of users and response time stays flat. Complex cases escalate to your support team with the full chat history and user data attached.
FAQ
Frequently Asked Questions about EdTech
It answers student questions instantly 24/7 on WhatsApp, Instagram, and live chat, materials, schedules, course access, payments, while running new-user onboarding and retention follow-ups automatically. Your support team focuses on cases that need a human, not the same question on repeat.
Turn Signups Into Students Who Stay
See how EdTech platforms run 24/7 support, onboarding, and retention on Cekat.AI, book a free consultation with our team.